Account Manager, GEM Service

4 weeks ago


Columbus, Ohio, United States Rudolph Libbe Group Full time

GEM Service is committed to delivering exceptional customer experiences by providing innovative HVAC solutions and supporting services.

Our mission is to build long-lasting relationships with our customers by exceeding their expectations through reliability, efficiency, and a customer-centric approach.

We are seeking a skilled Account Manager to join our team at Rudolph Libbe Group. The ideal candidate will have a proven track record of growing and nurturing customer relationships, supporting internal teams, and delivering small HVAC projects.

Key Responsibilities:

  • Identify and qualify opportunities for account growth and new business development within existing accounts.
  • Assist customers with planning and scope development for retrofit and/or replacement projects.
  • Perform job walk downs and assemble detailed project estimates.
  • Lead job turnover process: project set up, preproject meeting, and site visits.
  • Develop and maintain strong relationships with key stakeholders in assigned accounts.
  • Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
  • Prepare and present reports on sales, sales activity, and account status.
  • Negotiate Project and Maintenance contracts with clients.

Requirements:

  • Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
  • Customer service focused approach to problem solving.
  • Team player and a willingness to help fellow associates.
  • Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

Preferred Qualifications:

  • At least 5 years of proven work experience in HVAC service-related project management.
  • History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
  • Working knowledge of Microsoft Office is preferred.

Interested candidates should apply online at Rudolph Libbe Group.



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