Account Manager, GEM Service
4 weeks ago
GEM Service is committed to delivering exceptional customer experiences by providing innovative HVAC solutions and supporting services.
Our mission is to build long-lasting relationships with our customers by exceeding their expectations through reliability, efficiency, and a customer-centric approach.
We are seeking a skilled Account Manager to join our team at Rudolph Libbe Group. The ideal candidate will have a proven track record of growing and nurturing customer relationships, supporting internal teams, and delivering small HVAC projects.
Key Responsibilities:
- Identify and qualify opportunities for account growth and new business development within existing accounts.
- Assist customers with planning and scope development for retrofit and/or replacement projects.
- Perform job walk downs and assemble detailed project estimates.
- Lead job turnover process: project set up, preproject meeting, and site visits.
- Develop and maintain strong relationships with key stakeholders in assigned accounts.
- Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
- Prepare and present reports on sales, sales activity, and account status.
- Negotiate Project and Maintenance contracts with clients.
Requirements:
- Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
- Customer service focused approach to problem solving.
- Team player and a willingness to help fellow associates.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
Preferred Qualifications:
- At least 5 years of proven work experience in HVAC service-related project management.
- History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
- Working knowledge of Microsoft Office is preferred.
Interested candidates should apply online at Rudolph Libbe Group.
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