Client Service Coordinator

2 weeks ago

Columbus, Ohio, United States Visiting Angels Columbus West Full time
Client Case Manager

Are you passionate about delivering exceptional client care and making a meaningful impact in the lives of seniors?

We are seeking a highly skilled and compassionate Client Case Manager to join our team at Visiting Angels Columbus West. As a Client Case Manager, you will play a vital role in coordinating and implementing client services, ensuring our clients receive the highest quality care and support.

Key Responsibilities:
  • Meet with clients and families to complete admission paperwork and ensure they understand the homecare plan and their responsibilities.
  • Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
  • Schedule and facilitate initial and ongoing client and caregiver meetings.
  • Review services and cost of care with clients, complete client service agreements, and initial paperwork.
  • Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
  • Develop and update the Plan of Care in accordance with client needs and wishes.
  • Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
  • Effectively resolve complaints and incidents.
  • Evaluate client and employee satisfaction.
  • Recognize and reward good job performance and promote caregiver recognition.
  • Assess caregiver performance and participate in caregiver performance reviews.
  • Administer disciplinary action to caregiver employees per Agency policy.
  • Maintain positive relationships with clients and referral sources.
  • Independently respond to and resolve client complaints and concerns.
  • Maintain and order office supplies as needed.
  • Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.
  • Maintain predictable and regular attendance.
  • Perform other functions as deemed appropriate by the management team.
  • Maintain absolute confidentiality of all information pertaining to employees, clients, and clients' families.
What We Offer:
  • Life/work balance
  • Excellent pay with bonuses
  • Medical/Dental/Vision Insurance
  • 401(k)
  • PTO Plan
  • Holidays and Floating Holidays
  • Supportive, fun work environment
  • Experienced, tenured co-workers
Requirements:
  • Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
  • Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
  • Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
  • Present a well-groomed image that reflects the professionalism of the business.
  • Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
  • Ability to work independently and proactively with minimal direction and/or supervision.
  • Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.
  • Ability to lawfully work in the U.S.

  • Client Services Coordinator

    1 month ago

    Columbus, Ohio, United States CBRE Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Services Coordinator to provide administrative support to our sales professionals. As a key member of our team, you will be responsible for preparing proposals, presentations, and marketing materials, as well as coordinating the distribution of internal and external marketing...

  • Client Services Coordinator

    2 weeks ago

    Columbus, Ohio, United States CBRE Full time

    About the Role:As a Client Services Coordinator at CBRE, you will be responsible for providing general administrative support to an office or group of sales professionals. This includes preparing proposals, presentations, and communications materials, as well as coordinating the distribution of internal and external marketing information.Key...

  • Client Service Coordinator

    4 days ago

    Columbus, Ohio, United States Visiting Angels Columbus West Full time

    Client Case ManagerAbout the RoleCoordinate Client Services: Play a crucial role in ensuring our clients receive the highest quality care by coordinating and implementing client services.Supportive Environment: Work in a supportive, fun environment with experienced, tenured co-workers.Professional Growth: Develop your skills and grow within a...

  • Client Services Coordinator

    4 days ago

    Columbus, Ohio, United States CBRE Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Services Coordinator to provide administrative support to our office or group of sales professionals.This role involves preparing proposals, presentations, and communications material, as well as coordinating the distribution of internal and external marketing information.The ideal...

  • Senior Client Services Coordinator

    4 weeks ago

    Columbus, Ohio, United States Colliers Full time

    Job Title: Senior Client Services CoordinatorThe Senior Client Services Coordinator is a key member of the Colliers team, responsible for providing exceptional support to our clients and brokers. This role requires a high level of organization, communication, and problem-solving skills, as well as a strong attention to detail and ability to work in a...

  • Client Services Coordinator

    4 weeks ago

    Columbus, Ohio, United States Beacon Capital Management, Inc Full time

    Client Service AdministratorWe are seeking a highly organized and detail-oriented Client Service Administrator to join our team at Beacon Capital Management, Inc. in Franklin, TN. As a key member of our financial services team, you will be responsible for providing exceptional client service, supporting our Financial Advisors, and contributing to the growth...

  • Client Services Coordinator

    4 days ago

    Columbus, Ohio, United States Dawson Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Client Services Receptionist to join our team at Dawson. In this role, you will be responsible for greeting visitors, answering incoming calls, and performing various clerical duties.Key Responsibilities:Assist the Housing Authority by greeting visitors, answering incoming calls, and...

  • Client Care Coordinator

    4 days ago

    Columbus, Ohio, United States Visiting Angels Columbus West Full time

    Make a Difference in the Lives of SeniorsWe are seeking a dedicated Client Case Manager to join our team at Visiting Angels Columbus West, an award-winning Home Care Company. As a Client Case Manager, you will play a crucial role in coordinating and implementing client services, ensuring our clients receive the highest quality care.Key Responsibilities:Meet...

  • Client Service Coordinator

    1 week ago

    Columbus, Ohio, United States Visiting Angels Columbus West Full time

    bClientCaseManagerJobDescription/bbrbrAreyoupassionateabouthelpingothersandhaveaknackforcoordination?VisitingAngelsColumbusWestisseekingadedicatedprofessionaltocoordinateandimplementclientservices,ensuringourclientsreceivethehighestqualitycare.brbrbKeyResponsibilities:/bbrulliMeetwithclientsandfamiliestoaccuratelycompletealladmissionpaperworkandensuretheyund...

  • Veterinary Client Services Coordinator

    2 weeks ago

    Columbus, Ohio, United States MedVet Full time

    About MedVetMedVet is a leading provider of emergency and specialty veterinary care, with a strong commitment to delivering exceptional patient care and outstanding client service.Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our client service team, you will be responsible for...

  • Service Coordinator

    3 weeks ago

    Columbus, Ohio, United States Concord Counseling Services Inc Full time

    Job Title: Service CoordinatorConcord Counseling Services Inc is seeking a dedicated professional to fill the role of Service Coordinator. This position plays a vital part in assisting individuals with mental health and/or drug/alcohol issues who have experienced homelessness and now reside in supportive housing.Key Responsibilities:Provide support and...

  • Service Coordinator

    1 month ago

    Columbus, Ohio, United States Concord Counseling Services Inc Full time

    Job Title: Service CoordinatorConcord Counseling Services Inc is seeking a dedicated professional to fill the role of Service Coordinator. This position is ideal for individuals who are passionate about providing support to individuals with mental health and/or drug/alcohol issues who have experienced homelessness and now live in supportive housing.Key...

  • Client Service Representative

    5 days ago

    Columbus, Ohio, United States Heartland Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Client Service Representative to join our team at Heartland Bank. As a Client Service Representative, you will be responsible for providing exceptional customer service, enhancing client relationships, and developing prospective client relationships through effective needs identification and...

  • Client Services Team Member

    1 month ago

    Columbus, Ohio, United States MBS Pro Staffing Full time

    Job SummaryMBS Pro Staffing is seeking a highly skilled Client Services Team Member to join our team in Columbus, OH. This is a full-time, direct hire opportunity that requires a strong understanding of financial services and excellent communication skills.Key ResponsibilitiesSupport the client advisor team in providing comprehensive financial advice and...

  • Social Services Coordinator

    1 week ago

    Columbus, Ohio, United States Dream an Blessing Consulting LLC Full time

    Case Manager/Social WorkerAt Dream an Blessing Consulting LLC, we are seeking a dedicated and compassionate individual to fill the role of Case Manager/Social Worker. This position requires a strong understanding of social work theories and principles, as well as excellent assessment and problem-solving skills.Key Responsibilities:Conduct thorough...

  • Residential Services Coordinator

    2 months ago

    Columbus, Ohio, United States Her Song Full time

    Job OverviewThe Residential Services Coordinator (RSC) is dedicated to providing survivor-focused and trauma-informed support to individuals affected by human trafficking within a safe house environment. The RSC oversees the daily operations of the residential program, assists clients in managing their schedules, and facilitates daily routines, life skills...

  • Client Services Director

    1 month ago

    Columbus, Ohio, United States Primary Location Full time

    Client Services DirectorWelcome to Lawrence Law Office, a prestigious Central Ohio law firm. We are seeking a Client Services Director to join our dedicated team.This role plays a crucial part in obtaining and retaining satisfied clients. As a Client Services Director, you will provide administrative support to our sales and marketing team, secure and...

  • Client Service Associate

    3 weeks ago

    Columbus, Ohio, United States Windward Recruiting Full time

    Client Service AssociateWindward Recruiting is seeking a highly skilled Client Service Associate to join our team. As a Client Service Associate, you will play a critical role in providing exceptional client service and support to our clients.Key Responsibilities:Communicate with clients via telephone, email, and in-person to address their needs and concerns...

  • Client Services Liaison

    5 days ago

    Columbus, Ohio, United States Randstad Full time

    Key Responsibilities:Randstad is seeking a Client Services Representative to communicate with clients, handle incoming phone calls, and make entries in the internal database system. The ideal candidate will be responsible for placing and submitting orders in the database, ensuring seamless customer service experiences.About the Role:This is a fantastic...

  • Client Services Representative

    4 weeks ago

    Columbus, Ohio, United States Safelite Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Safelite. As a Client Services Representative, you will be responsible for providing world-class customer service to our clients and internal departments.Key Responsibilities:Receive and resolve client complaints and...