Senior Account Manager
2 months ago
About Us
Hello, we're Augeo--architects of enterprise engagement and loyalty platforms, delivering compelling experiences and fostering meaningful connections with employees, customers, members and channel partners across industries. We serve thousands of clients, including more than 70 of the top Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.
At Augeo, we're passionate about providing an inclusive workplace that values diversity. Everyone is welcome, and our employees are comfortable bringing their authentic whole selves to work. Be you.
We work hard, we play hard-and most importantly, we care to our CORE about our teams and each other. We over-communicate around everything, especially while we are all connected virtually.
Summary
A Senior Account Manager directs all deliverables on assigned client programs ensuring they are accomplished according to deadlines, business requirements and quality standards. The person in this position must also integrate the contributions of multiple business representatives and serve as primary contact with key client(s) for day-to-day delivery of program needs.
Key Accountabilities
- Serve as day-to-day client contact and as the client’s internal liaison, advocate and program owner within Augeo
- Serve as primary manager and expert of client’s program(s) including business objectives, platform configuration, reporting and user experience
- Interact professionally and collaboratively with Account Management team, Business Development, Technical Project Managers, Marketing & Digital Services, Operations, Customer Support and other contributing business units
- Lead internal and client meetings including agendas and recaps
- Create business requirement documents that capture program platform changes requested by client
- Prepare and strategically present Change Orders and costing for program enhancements or requests that are out of scope
- Manage program scope and quality expectations within each client program as outlined in Service Agreement(s)
- Anticipate issues that may compromise project budget, schedule or quality objectives and proactively develop remedies
- Complete program invoicing in a timely and accurate manner
- Support financial analysis and budgeting to clients and Augeo management as needed
- Prepare, direct and participate in the Account Review process
- Demonstrated success with Account Management and Project Management fundamentals
Corporate Responsibilities
Demonstrated commitment to Augeo core values:
CORE Values
- Collaborative
- Objective
- Responsive
- Earnest
Qualifications, Skills, Experience
- Four-year college degree or higher
- Four + years of project management, marketing and client service experience
- Previous experience with employee, channel or customer loyalty programs strongly preferred
- Exceptional written and verbal communication skills; preferably with focus in marketing
- Strong organizational/time management skills and multi-tasking capabilities
- Ability to thrive in a fast-paced, self-managed environment
- Aptitude for detail, accuracy, problem-solving and process improvement
- Strong interpersonal skills, both working internally as part of a team and working with clients
- Familiarity with basic accounting/math principles
- Microsoft Suite proficiency especially in excel and database environments
- Some experience with Content Management Systems and websites preferred
How This Position Is Measured
- Individual performance to job description
- Leadership abilities and qualities
- Fiscal responsibility to company and projects
- Service Excellence/internal customers
- Goal attainment as set forward by manager
Benefits
- Medical, Dental & Vision Insurance
- Employer-sponsored Long-term disability and Life Insurance
- Paid Time Off and flexible work schedule
- 401(k) Plan
- Fun and casual work environment
- Career growth opportunities
- Rewards & Incentives
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