Senior Account Director

1 month ago

Saint Paul, United States Augeo Affinity Marketing Full time
Job DescriptionJob DescriptionDescription:

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.


At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.


We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.


Summary:

A Senior Account Director has overarching responsibility for deliverables and performance in support of assigned client programs to ensure that they are accomplished according to deadlines, business requirements and quality standards. The person in this position must also integrate the contributions of multiple business units and serve as the primary contact with key client(s) for day-to-day delivery. This role includes the supervision of select Account Managers and Account Coordinators in support of assigned client programs within the team. It is anticipated that overall execution of client strategy within the teams’ clients will be 50% of the role; management of the account team will be 25% of the role and direct client management of select key clients will be 25% of the role.


KEY ACCOUNTABILITIES

  • Serve as strategic lead for designated clients and as the client’s internal liaison, advocate, and program owner within Augeo.
  • Serve as manager of and advocate for program support team (typically Account Manager and/or Account Coordinator roles).
  • Provide work direction for Augeo partner teams, including Marketing Digital Services, Project Management, Development, Customer Service, Finance and Legal.
  • Interact professionally and collaboratively with Account teammates, Business Development, Technical Project Managers, Customer Support, and other contributing business units,
  • Serve as expert of client’s program platform(s), including configuration, reporting and user experience.
  • Lead internal and client meetings including agendas and recaps.
  • Conduct monthly, quarterly and/or semiannual business reviews, inclusive of presentation content, coordination of agendas and recaps.
  • Create business requirement documents that capture program platform changes requested by client.
  • Prepare and strategically present Change Orders/SOWs and costing for program enhancements or requests that are out of scope.
  • Manage program scope and quality expectations within each client program as outlined in Service Level Agreements.
  • Anticipate issues that may compromise project budget, schedule or quality objectives and proactively develop remedies.
  • Update financial systems and provide budget recaps to clients, Business Development, and senior management as needed.
  • Prepare, direct, and participate in the Account Review process.
  • Demonstrated success with Account Management fundamentals.

CORPORATE RESPONSIBILITIES

Demonstrated commitment to Augeo core values:

  • Collaborative
  • Objective
  • Responsive
  • Earnest

QUALIFICATIONS, SKILLS, EXPERIENCE

  • Four-year college degree or higher
  • 10+ years of client strategy, marketing, and project management experience
  • Previous supervisory experience required.
  • Exceptional written and verbal communication skills.
  • Strong organizational/time management skills and multi-tasking capabilities,
  • Ability to thrive in a self-managed environment,
  • Aptitude for detail, accuracy, problem-solving and process improvement,
  • Strong interpersonal skills, both working internally as part of a team and directly with clients.
  • Microsoft Suite proficiency, especially in Excel and PowerPoint applications.
  • Experience with digital technologies and websites preferred.
  • Previous experience managing consumer loyalty and/or incentive programs preferred.
  • Emphasis in the health and wellness/healthcare space preferred, including experience in managing Medicare and Medicaid rewards programs.

HOW THIS POSITION IS MEASURED

  • Individual performance to job description.
  • Leadership abilities and qualities.
  • Fiscal responsibility to company and projects.
  • Client service excellence/internal customer feedback.
  • Goal attainment as set forward by manager.

Benefits

  • Medical, Dental & Vision Insurance
  • Employer-sponsored Long-term disability and Life Insurance
  • Paid Time Off and flexible work schedule
  • 401(k) Plan
  • Fun and casual work environment
  • Career growth opportunities
  • Rewards & Incentives
Requirements:


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