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Luxury Automotive Parts Advisor

3 months ago

Friendswood, United States Bob Howard German Imports, LLC Full time
Job DescriptionJob Description

Company Overview:

Jaguar Land Rover Clear Lake is a prestigious JLR dealership committed to providing exceptional vehicles and service to our valued customers. With a dedication to excellence and customer satisfaction, we strive to uphold the highest standards of professionalism in all aspects of our operations.

Position Overview:

We are currently seeking a knowledgeable and customer-focused Parts Advisor to join our team. The Parts Advisor will play a crucial role in our parts department, assisting customers in identifying and purchasing the correct parts for their vehicles and providing exceptional service throughout the process. This position reports to our Parts Manager and is responsible for assisting customers and technicians in acquiring the correct part for all repair needs. This position will perform the dual role of assisting customers at the parts counter (either over phone, via email, or in-person) and performing warehouse duties, such as the off-loading, stocking, picking and staging of equipment and parts while providing professional quality customer service to all internal and external customers. This is a commission-based position.

Responsibilities:

  • Greet customers promptly and courteously, and assist them in identifying and selecting the appropriate parts for their vehicles.
  • Utilize parts cataloging systems and resources to accurately look up and identify parts based on vehicle make, model, year, and VIN.
  • Provide accurate pricing and availability information to customers, including any applicable discounts or promotions.
  • Process parts orders and transactions efficiently and accurately, including invoicing, payment processing, and order fulfillment.
  • Maintain cleanliness and organization of the parts department, including stocking shelves, organizing inventory, and managing back-stock.
  • Assist with inventory management tasks, including conducting regular cycle counts, reconciling discrepancies, and ordering replenishments as needed.
  • Collaborate with service advisors and technicians to ensure timely and accurate fulfillment of parts orders for service department repairs and maintenance.
  • Follow dealership and manufacturer guidelines and procedures for warranty parts returns, ensuring compliance with quality and documentation requirements.
  • Provide exceptional customer service throughout the parts purchasing process, addressing any inquiries, concerns, or issues promptly and professionally.
  • Locating available parts when the dealership is out of stock.
  • Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.

Qualifications:

  • High school diploma or equivalent required; additional education or training in automotive parts management or a related field preferred.
  • Previous experience as a parts advisor or in a similar role, preferably in an automotive dealership or parts retail environment.
  • Strong knowledge of automotive parts and systems, with the ability to accurately identify parts based on vehicle specifications.
  • Proficiency in using parts cataloging systems and resources, as well as computerized point-of-sale systems.
  • Excellent communication and customer service skills, with the ability to build rapport and trust with customers.
  • Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
  • Physical stamina and ability to perform tasks that may require lifting, bending, and standing for extended periods.

If you are a customer-focused individual with strong automotive parts knowledge and a passion for delivering exceptional service, we invite you to apply for the Parts Advisor position at our dealership. Please submit your resume and cover letter detailing your relevant experience and qualifications. Join us in providing top-quality parts and service to our customers and supporting the success of our dealership. We look forward to welcoming you to our team

We value our team members as our most valuable resource, recognizing the significant contribution you make to the dealership's success every day. Here's what we provide:

Comprehensive benefits package including:

  • Employer-paid life insurance up to $25,000, with additional coverage available
  • Annual employer-paid flu vaccination
  • Employer matching 401k contributions up to 3%
  • Employer-paid short-term and long-term disability insurance
  • Reimbursement for jury duty pay difference for full-time employees (up to two weeks per year)
  • Paid vacation time: 1 week/year after one year of employment, 2 weeks/year after two years, and 3 weeks/year after five years
  • Paid sick leave: 3 days/year
  • Paid bereavement leave: 3 days/year for immediate family members
  • Online access (PC and Apps) to Payroll (Clocking in & out) & Benefits Data
  • Toll Free Payroll & Benefits number to call for help M-F 7 AM to 10:30 PM (CST)
  • Access to LifeCare (24 hours a day), a Work-Life Employee Assistance Program. LifeCare saves time and money with quality matches to resources for parenting, senior care, legal and financial services, home services, wellness, and EAP sessions. LifeCare also operates LifeMart, one of the largest members-only online discounts shopping websites, with discounts on thousands of products and services.
  • Access to “Health Advocate” to give you trained professionals to help take care of Health Care & Benefits Issues

Voluntary benefits including:

  • Dental insurance with employer contribution
  • Medical insurance with employer contribution
  • Health savings account contribution option
  • Vision plan
  • Legal shield coverage
  • Christmas fund with company match

Additional perks:

  • Employee vehicle purchase program
  • Discounts on parts and service
  • Gym facilities on site (Oklahoma City locations)
  • Semi-monthly pay periods (15th and last day of the month)
  • Paid holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas
  • Employer-paid lunches every Saturday
  • Employer-paid lunches/dinners on special occasions

Our commitment is to ensure the well-being of our employees, knowing that happy employees provide exceptional service to our clients. Thank you for considering joining our team

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.

Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.