Current jobs related to Customer Support Specialist - Burlington - OhMD

  • Customer Support Specialist

    2 weeks ago

    Burlington, Kansas, United States Pilot Freight Service Full time

    Customer Support SpecialistJob Category: Stations-Central Requisition Number: CUSTO004563Job OverviewPilot Freight Services is seeking a dedicated Customer Support Specialist for our operations. This role is crucial in ensuring our clients receive top-notch service.Position Summary:The Customer Support Specialist is tasked with managing incoming...

  • Customer Support Specialist

    2 weeks ago

    South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist is responsible for delivering exceptional service to both internal and external clients, primarily through face-to-face interactions, addressing their branch and rental requirements. This role involves acquiring knowledge through local training and practical experience to offer administrative assistance,...

  • Customer Support Specialist

    2 weeks ago

    South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist is responsible for delivering exceptional service to both internal and external clients, primarily through direct interactions, while addressing their branch and rental requirements. This role offers the opportunity to acquire knowledge through local training and practical experience, enabling the...

  • Customer Support Specialist

    2 weeks ago

    South Burlington, Vermont, United States Enterprise Mobility Inc Full time

    Position Overview The Customer Support Specialist will deliver exceptional service by assisting both internal and external clients, primarily in-person, to meet their branch and rental requirements. This role will provide the opportunity to acquire knowledge through local training and practical experience to offer administrative assistance, serve clients,...

  • Customer Support Specialist

    12 hours ago

    Burlington, Vermont, United States Best Buy Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Service: Provide positive, timely service to customers during the check-in and...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Kansas, United States Kandji Full time

    Technical Support Specialist - CentralAs a Technical Support Specialist at Kandji, you will be instrumental in delivering an exceptional experience for our clients utilizing our Apple device management solutions. Your primary duties will encompass:Delivering outstanding assistance to clients through chat, email, and video callsRepresenting the customer's...

  • Customer Service Specialist

    2 weeks ago

    Burlington, Vermont, United States UVM Home Health, Inc. Full time

    Position Overview:This role is on-site and involves direct interaction with clients and healthcare professionals. Customer Service Specialists serve as the primary point of contact for individuals seeking assistance within the UVM Home Health, Inc. network. They play a crucial role in managing inquiries, providing essential information, and ensuring that...

  • Customer Experience Specialist

    2 months ago

    Burlington, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous...

  • Customer Experience Specialist

    3 months ago

    Burlington, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Technical Support Specialist

    2 months ago

    Burlington, United States LoadSpring Solutions, Inc. Full time

    Job DescriptionJob DescriptionDescription:LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run...

  • Healthcare Support Specialist

    19 hours ago

    Burlington, Vermont, United States The University of Vermont Health Network Full time

    The University of Vermont Health Network is seeking a skilled Patient Service Specialist to join our team. As a key contributor to delivering high-quality customer service, you will provide administrative support in the clinic setting to patients and families, members of the care team, and administrative leaders. Your role will ensure the smooth operation of...

  • Technical Support Specialist

    2 weeks ago

    Burlington, Massachusetts, United States Interactive Process Technology LLC Full time

    Position OverviewTechnical Support SpecialistRemoteInteractive Process Technology LLC is dedicated to delivering exceptional technical support solutions that meet the needs of our clients. Through effective collaboration with customers, team members, and technical experts, we develop innovative solutions that address real-world challenges faced by various...

  • Travel Nurse RN Specialist

    1 week ago

    Burlington, Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Labor and Delivery healthcare professional to join our team as a Travel Nurse RN Specialist. This is a 16-week contract opportunity with a 36-hour workweek, requiring 12-hour night shifts.Job Responsibilities:Provide high-quality patient care in a Labor and Delivery...

  • Clinical Support Specialist

    2 weeks ago

    Burlington, Vermont, United States The University of Vermont Health Network Full time

    Job Summary:The University of Vermont Health Network is seeking a skilled Patient Service Specialist to join our team. As a key member of our clinical staff, you will provide exceptional patient care and administrative support in a fast-paced medical office environment.Responsibilities:Assist with daily clinical activities and facilitate the flow of patients...

  • IT Support Specialist

    1 week ago

    Burlington, Vermont, United States Amentum Full time

    About the RoleAmentum is seeking a skilled IT Support Specialist to provide technical assistance to our customers at various facilities. As a key member of our team, you will be responsible for troubleshooting and resolving desktop, network, and other IT issues.Key ResponsibilitiesProvide LAN administrator support with the installation, configuration, and...

  • IT Support Specialist

    2 days ago

    Burlington, Vermont, United States Amentum Full time

    About the RoleAmentum is seeking a skilled IT Support Specialist to provide technical assistance to our customers at their regional facilities. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesProvide Tier 2 IT help desk...

  • Travel Nurse RN Psychiatric Specialist

    4 days ago

    Burlington, Vermont, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Psychiatric SpecialistJob Type: Travel NursingLocation: NationwideJob Description:We are seeking a highly skilled and experienced Travel Nurse RN Psychiatric Specialist to join our team. As a Travel Nurse RN Psychiatric Specialist, you will have the opportunity to work with a variety of patients and provide high-quality care in a...

  • Customer Experience Specialist

    2 months ago

    Burlington, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and...

  • Senior Client Support Specialist

    2 weeks ago

    Burlington, Vermont, United States Enterprise Holdings Full time

    Position Overview Enterprise Holdings is renowned for its exceptional workplace culture and is recognized as a leader in the automotive rental and leasing sector. We are on a mission to become the most trusted mobility service provider globally. The Senior Client Support Specialist plays a pivotal role in delivering outstanding customer service to both...

  • IT Support Specialist

    3 weeks ago

    Burlington, United States LAVELLE INDUSTRIES INC Full time

    Job DescriptionJob DescriptionDescription:Join our team! Lavelle Industries is seeking an IT Support Specialist to provide support to IT users within Lavelle Industries’ facilities in Burlington and Whitewater, WI and Monterrey, Mexico. In this role you will have the opportunity to identify continuous improvement opportunities, process improvements and the...

Customer Support Specialist

2 months ago

Burlington, United States OhMD Full time
Job DescriptionJob Description

The world communicates over text, and now so does healthcare.

We are OhMD. We’re on a mission to improve the patient experience by simplifying communication between physicians and their patients. 

We have an incredible team of brilliant, energetic, impact-driven folks who are passionate about improving healthcare. 

We’re a hybrid team with our team members spread out across five states with an office in beautiful Burlington, Vermont.
 

What’s the opportunity? 

The Customer Support team is responsible for ensuring that every user has an incredible experience with OhMD. That means we’re there to answer their questions and support them on their mission to deliver amazing patient care.

Customer Support Specialists work directly with customers to identify areas for improvement, and interact with our product design team and engineers to help guide the direction of the OhMD platform. Folks that have been successful in this role are typically early in their careers, enthusiastic about joining OhMD’s frontline support team, and are always looking for ways to enhance how OhMD supports our clients.

What exactly will I be doing though?

  • Communicating with our clients and users over Intercom web chat and email to troubleshoot & resolve issues clients are experiencing with the OhMD product
  • Taking an issue from initial contact to resolution
  • Mastering a wealth of knowledge on the OhMD product
  • Influencing the development of the OhMD product through interdepartmental collaboration
  • Ensuring each customer receives an experience they are delighted with, and working with everyone on the OhMD team to make OhMD better every day
  • Enhancing product support resources by writing informative and helpful client-facing content
  • Researching and implementing tools to improve support standard operating procedures
 

What skills should I have?

Must-haves:

  • Natural ability to understand and learn new technology. Do your parents call you to fix their email? Perfect.
  • Experience and patience troubleshooting complex technology issues
  • Enjoy talking to clients every day
  • Superb verbal and written communication, including the ability to simplify complicated topics for easy client comprehension
  • Excitement to work as part of a team with shared goals toward client satisfaction
  • An eagerness to learn and grow

Pluses:

  • Experience providing direct customer support
  • Experience in remote work situations
  • Understanding of how SaaS companies operate, with prior experience
  • Interest and experience training future employees who join the Customer Support team
     

Why OhMD?

  • Competitive Salary
  • 401K Employer Match
  • Equity opportunity
  • Medical, vision, and dental insurance
  • Unlimited PTO, monthly Wellness Weekends, paid time to volunteer, and opportunities to connect with others company-wide, both virtually and in person
  • Energetic & connected hybrid culture

 

OhMD, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Powered by JazzHR

kUWiw2Xov3