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Customer Service Specialist

2 months ago

Burlington, Vermont, United States UVM Home Health, Inc. Full time
Position Overview:
This role is on-site and involves direct interaction with clients and healthcare professionals. Customer Service Specialists serve as the primary point of contact for individuals seeking assistance within the UVM Home Health, Inc. network. They play a crucial role in managing inquiries, providing essential information, and ensuring that callers are directed to the appropriate personnel or resources.

Key Responsibilities:
- Assess and understand the needs of callers to deliver accurate and timely responses.
- Redirect calls and provide necessary information to facilitate effective communication.
- Utilize independent judgment and various resources to determine the best course of action when established protocols are not available.
- Contribute to patient safety by ensuring that each caller is connected to the right individual promptly.
- Manage multiple tasks simultaneously while maintaining a high level of service.

Qualifications:
- An Associate Degree or equivalent educational background is preferred.
- Proven experience in customer service within a healthcare, fast-paced retail, or similar environment is essential.

Impact:
Each Customer Service Specialist is integral to maintaining a reliable communication system that handles thousands of calls daily, ensuring seamless support for patient care and operational efficiency.