Client Support Liaison

4 weeks ago

Memphis, United States Anovorx Group LLC Full time
Job DescriptionJob Description

Job Summary:

Under the guidance and oversight of the Manager of Implementation and Client Services, the Client Support Liaison serves as a conduit between AnovoRx, prescriber offices, and the drug manufacturer representatives to ensure a higher success rate of prescription completions, and prescription issues are escalated as needed to all parties involved to support the patient. This role will be a subject matter expert for all accounts assigned. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Primary Duties and Responsibilities

  1. Work cross-functionally with the HCP office, pharmacy and intake teams, and drug manufacturer representatives to usher a patient’s prescription through the pharmacy process.
  2. Serve as a resource to HCP offices to identify processing issues within pharmacy and reimbursement and help provide resolutions.
  3. Be aware of reimbursement requirements and coverage terms for payers and monitor trends and changes in coverage.
  4. Communicate regularly with the appropriate drug manufacturer representative to inform them of patient cases. The individual will reach out proactively for assistance when the patient’s case has stalled with an HCP office.
  5. Be completely knowledgeable of all program rules, pharmacy and intake processes, and offerings to ensure each patient case is being handled appropriately.
  6. Effectively and timely complete reports and special projects as requested by management.
  7. Establish, develop, and maintain a strong working relationship with all customers and Company departments.
  8. Regular and reliable attendance expected.
  9. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities, and Skills Required

  1. Minimum of an Associate’s degree.
  2. Must have prior Pharmacy experience.
  3. 4+ years of healthcare business operations experience preferred.
  4. Proficient in Microsoft Office Suite.
  5. Complies with accepted professional standards and practice.
  6. Highly organized with strong attention to detail.
  7. Team-oriented and able to work effectively cross-functionally.
  8. Demonstrates excellent observation, verbal, and written communication skills.
  9. Must be comfortable in a client-facing role.
  10. Strong leadership capabilities.

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