Support Technician

2 weeks ago

Memphis, United States i3 Verticals Management Services, Inc. Full time
Job DescriptionJob Description

JOB TITLE: Support Engineer

DEPARTMENT: i3 POS

JOB LOCATION: Memphis, TN - This is not a Remote position.

SUMMARY OF POSITION:

The onePOS Support Team is a national technical team focused on supporting our client portfolio with a dynamic and full suite of onePOS Hospitality Systems (POS) hardware, applications, and related products.

As a member of the onePOS Support Team, you will experience every changing landscape, making each day an adventure, while focusing on providing superior support to the onePOS client base. This involves resolving post-sales non-technical client inquiries via phone and electronic means, as well as technical questions regarding the use and troubleshooting of client systems. As a primary point of contact for clients, you are responsible for facilitating client relationships and providing advice and assistance to the internal onePOS Support Team on diverse client situations and escalated issues.

In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical client issues including, but not limited to, product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. You will also be the point of contact for new clients, introducing and educating them on i3 Verticals as a whole.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide onePOS & other related product support to our client base.
  • Log and manage support requests received via telephone and email from clients within the prescribed time frame.
  • Analyze, troubleshoot, and resolve client issues with established processes and procedures, work towards a first call resolution within a timely manner or reassign to the appropriate resource if this is not possible.
  • Updating the call logging system and ensuring that full and concise details of the nature of the incident are recorded using the SBEAR method and accurate interaction times are established.
  • Maintain good relationships with clients, liaising with clients during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues.
  • Carry out any other duties as reasonably requested by your line manager.
  • Available to work evenings and weekends on a routine basis.
  • Access to a computer, high speed internet access and a cell phone for the duration of all scheduled shifts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • High School Diploma or Higher
  • Fluent in English, written and oral
  • Bilingual (Spanish) is preferred and encouraged.
  • Proven record of previous similar employments (call center, call logging, helpdesk, or support…)
  • Ability to turn work around quickly whilst maintaining a high level of accuracy.
  • Ability to work under pressure and multitasking in a busy Client Service Call Center environment.
  • Client focus - good listener who remains calm when dealing with customers, able to deliver great client service to required standards in a professional and polite manner.
  • Enthusiastic - genuinely wanting to deliver a first-class service.
  • Strong attention to detail and accuracy in all work.
  • Articulate and methodical in approach
  • Ability to develop specific client knowledge over time.
  • Availability to travel during training and orientation process.
  • A willingness to learn is essential: extensive on-the-job training, use of self-learning tools and documentation.
  • Microsoft Operating Systems and Internet Fundamentals
  • Strong troubleshooting and problem-solving skills
  • Strong analytical skills
  • Basic credit card and EMV payment processing knowledge
  • Advanced Computer skills with a strong interest in IT (hardware, networks, MS Windows, Microsoft Office, Print Setup…)
  • Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand.
  • Good interpersonal skills and a team player, able to work as part of a multi-disciplinary team.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • onePOS-specific experience and a working knowledge of the hospitality industry, including restaurant experience.
  • Zoho CRM or CRM, Netsurion network solutions
  • An excellent understanding of common industry standard business practices related to Retail Operations including Accounting, Inventory Management as well as Business Automation Technology.
  • Question and challenge the adequacy and quality of traditional thinking and the status quo; be receptive to new ideas and methods of working.
  • Be transparent, honest, and forthcoming with team members & clients.
  • Embrace opportunities for collaboration with others to achieve company objectives and enhance client service.

Salary for this position is competitive and commensurate with experience.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

  • In-Home Behavioral Support Technician

    3 weeks ago

    Memphis, United States Discovery ABA Full time

    Job DescriptionJob DescriptionAre you passionate about making a real difference in the lives of children with developmental disabilities? If so, join our team at Discovery ABA as a full-time or part-time In-Home Behavioral Support Technician - RBT !GREAT PAY$19 to $26 per hourEXCELLENT BENEFITSAccrued paid time off (PTO)Ongoing training opportunitiesA BCBA...

  • IT Field Support Technician

    4 weeks ago

    Memphis, United States Paladin Consulting, Inc Full time

    Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Memphis, TN. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.Job Title: IT Field Support TechnicianWork...

  • Technical Support Specialist

    2 weeks ago

    Memphis, United States THORNDALE PARTNERS Full time

    Job description TITLE: Technical Support Specialist COMPENSATION: $20 - $24 while on Contract ROLE TYPE: Contract to hire LOCATION: La Vergne, TN (REMOTE 2 Days/Week after training) OVERVIEW: Technical Support Specialist We are looking for a Technical Support Specialist to join an industry leading organization to collaborate with technicians that are...

  • Laboratory Technician

    3 weeks ago

    Memphis, United States Bioenergy Development Group LL Full time

    Job DescriptionJob DescriptionDescription:Bioenergy a biodiesel manufacture is currently seeking Laboratory (Lab) Technician to support its forty (40) million gallon production facility in Memphis, TN. The Memphis facility produces biodiesel from multiple feedstocks, including from vegetable oil, animal fats, and used cooking oil. The purpose of the Lab...

  • Branch Service Support Assistant

    7 days ago

    Memphis, United States Kaeser Compressors, Inc. Full time

    Support Service Technicians and manager with installations, service and repair as needed. Follow-up with customers on recommended service needs via phone, email and in person. Support material management activities at the branch including sourcing, s Support, Service, Assistant, Manufacturing, Retail

  • Financial Technician

    3 weeks ago

    Memphis, United States Tennessee Western District Court Full time

    Main content Job Details for Financial Technician Court Name/Organization: Tennessee Western District Court Overview of the Position: The U.S. District Court for the Western District of Tennessee is accepting applications for the position of Financial Technician. The Financial Technician provides support to the financial operations of the Clerk’s...

  • Desktop Support Specialist

    4 weeks ago

    Memphis, United States Motion Recruitment Full time

    Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician. Description:• Day to Day Responsibilities:o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.o Provides level I & II end-user support for software and hardware issues.o...

  • Desktop Support Specialist

    4 weeks ago

    Memphis, United States Motion Recruitment Full time

    Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician. Description:• Day to Day Responsibilities:o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.o Provides level I & II end-user support for software and hardware issues.o...

  • Desktop Support Specialist

    4 weeks ago

    Memphis, United States Motion Recruitment Full time

    Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician. Description:• Day to Day Responsibilities:o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.o Provides level I & II end-user support for software and hardware issues.o...

  • Desktop Support Specialist

    3 weeks ago

    Memphis, United States Motion Recruitment Full time

    Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician. Submit your CV and any additional required information after you have read this description by clicking on the application button. Description: • Day to Day Responsibilities: o Oversees the daily operations for a specified location including software, hardware,...

  • Customer Support Technician II

    3 weeks ago

    Memphis, United States Shelby County Full time

    Position SummaryWorks under general supervision to provide excellent technical assistance and customer service to end-users by using research and industry best practices to ensure maximum uptime and efficiency of all enterprise equipment within Shelby County. Pay Grade: 51Salary Commensurate with Experience and Education Minimum Qualifications100% - 1. Five...

  • Environmental Health and Safety Technician

    3 weeks ago

    Memphis, United States Drexel Chemical Full time

    EHS Technician (Environmental Health and Safety Technician) A leading manufacturer of agricultural pesticides is looking to immediately hire a qualified EHS Technician. Responsibilities Support the EHS Department Management in various tasks related to environmental pro...

  • DSP (Direct Support Personnel)

    5 days ago

    Memphis, United States Turning Point Home Health Full time

      Youth Mental Health Technician Previous experience working with children or people with special needs and an interest in behavioral healthMust have own reliable transportation, and valid driver’s license,Proof of TB & CPR certification (can obtain upon hire)Ability to pass a background checkTurning Point Home Health provides secure residential home...

  • DSP (Direct Support Personnel)

    3 weeks ago

    Memphis, United States Turning Point Home Health Full time

      Youth Mental Health Technician Previous experience working with children or people with special needs and an interest in behavioral healthMust have own reliable transportation, and valid driver’s license,Proof of TB & CPR certification (can obtain upon hire)Ability to pass a background checkTurning Point Home Health provides secure residential home...

  • Mitigation Technician

    3 weeks ago

    Memphis, United States Landmark Construction & Emergency Services Full time $19 - $23

    Landmark Construction & Emergency Services is seeking Water Mitigation Technicians to become a part of our 24 hour emergency service team! Our Mitigation Technicians travel to damaged homes or businesses and support the cleanup and restoration of water and mold-damaged property. These roles serve as the first responders in property loss situations and help...

  • Laboratory Technician

    3 weeks ago

    Memphis, United States Bioenergy Development Group LLC Full time

    Job DescriptionJob DescriptionThe purpose of the Laboratory (Lab) Technician role is to safely perform daily activities that support the chemical evaluation of incoming raw materials, intermediate process samples, and finished biodiesel and biodiesel by-products.  The Lab Technician is responsible for laboratory-based tasks, which include sampling, testing,...

  • Certified Pharmacy Technician

    1 day ago

    Memphis, United States Anovorx Group LLC Full time

    Job DescriptionJob DescriptionJob Summary:The Certified Pharmacy Technician (CPhT) shall assist the Pharmacist as requested and as permitted by law, with work functions in the pharmacy. The CPhT will perform many pharmacy-related functions under the direct supervision of a licensed pharmacist and perform all administrative functions of the department within...

  • Technician Experience

    4 weeks ago

    Memphis, United States Alpine Autoworks Full time

    Job DescriptionJob DescriptionBMW Technician Experience Job DescriptionJoin Our Team at Alpine Autoworks in Memphis, TN!Are you a skilled BMW Technician with a passion for luxury vehicles? Do you have experience working on BMW vehicles and enjoy providing top-notch service to customers? If so, Alpine Autoworks is looking for you to join our team in Memphis,...

  • Pharmacy Technician

    4 days ago

    Memphis, United States East Tennessee State Full time

    Posting Details Position Information Job Title Pharmacy Technician - PRN Department Office of Practice Pay Grade Job Category Support Staff Job Summary The College of Nursing, Office of Practice, is accepting applications for a PRN , Pharmacy Technician, This position is located at the Johnson City Community Health Center. The pharmacy technician will help...

  • Forklift Maintenance Technician

    6 days ago

    Memphis, United States FW Logistics Full time

    Description Job Title: Forklift Maintenance Technician Company: FW Logistics Location: 2369 Spottswood Ave. Memphis, TN Position Type: Full-time About FW Logistics: FW Logistics is a leading provider of integrated logistics solutions, serving clients across a wide range of industries. We are committed to ensuring the smooth and efficient operation of...