Client Services Coordinator

2 weeks ago


Memphis, United States Quality Incentive Company Full time

Job Summary: 


We are seeking a proactive and organized Client Services Coordinator to join our team. The Client Services Coordinator will be responsible for facilitating communication between clients and internal teams, ensuring smooth operations, and driving client satisfaction. This individual will play a key role in coordinating client interactions, analyzing performance metrics, managing onboarding processes, and contributing to continuous improvement initiatives. The ideal candidate will possess strong communication skills, a strategic mindset, and a dedication to delivering outstanding service. 

 


Responsibilities: 

  • Facilitate client calls and meetings to gather requirements, provide updates, and address any inquiries or concerns. 
  • Review program data and engagement metrics to identify patterns, insights, and areas for enhancement. 
  • Coordinate closely with internal teams, such as Sales, IT, and Operations, to ensure cohesive service delivery. 
  • Coordinate client onboarding processes, including gathering necessary information, setting expectations, and facilitating a seamless transition. 
  • Identify opportunities for process optimization and assist in implementing solutions to streamline operations. 
  • Act as a primary point of contact for clients, offering guidance, assistance, and support to address their needs. 
  • Cultivate and maintain positive relationships with clients, fostering a collaborative and supportive partnership. 
  • Stay abreast of industry trends, best practices, and emerging technologies to enhance client services continually. 

 

Requirements: 

  • Bachelor's degree in Business Administration, Marketing, or a related field. 
  • Demonstrated experience in client services, operational coordination, or a similar capacity. 
  • Strong analytical skills with the ability to interpret data and draw actionable insights. 
  • Excellent communication and interpersonal abilities, enabling effective stakeholder engagement. 
  • Proven capability to manage multiple tasks concurrently, meeting deadlines and achieving objectives. 
  • Detail-oriented approach with a focus on delivering high-quality results. 
  • Proficiency in Microsoft Office Suite and familiarity with CRM software platforms. 




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