Client Services Analyst- Non-Sales

2 weeks ago

Memphis, United States Intellivo Full time
Job DescriptionJob DescriptionSalary:

Client Services Analyst- Non- Sales


Who is Intellivo?  

 

Powered by IntellivoIQ technology, we provide solutions to health providers and billers and for health plans and administrators by identifying previously undetected complex third-party liability (TPL) claims and increase the number of recovery opportunities resulting in higher reimbursements from TPL sources.   

 

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. And a team united by solving some of the most complex challenges on the financial side of healthcare.  

 

We are Intellivators – forward-thinking pioneers building the technologies that Fortune 500 employers, health plans, TPAs, providers, and billing organizations rely on to ensure responsible claim payments. Fueled by our experience and innovative startup mentality, we’re growing fast.  

 

Role Summary

 

The Client Services Analyst role is responsible for providing outstanding customer service to clients by creating and maintaining a client communication platform, engaging in cross-departmental communication, and ensuring all client needs are met.  To be successful in this role, you must enjoy working with people, be highly organized, have excellent time-management skills with the ability to multi-task and prioritize work, all while delivering best-in-class client experience. 

 

Responsibilities 

 

  • Monitor client accounts for performance and project future account performance based on trends
  • Responsible for collaborating internally to ensure account’s performance goals are achieved
  • Identify, measure, track, and report on client specific matters
  • Serve as an escalation point of contact for client’s and their needs
  • Host meetings with clients to showcase account performance or assist in general account inquiries
  • Act as liaison between the client and Intellivo
  • Become a subject matter expert in the industry
  • Effectively communicate and educate both internal and external stakeholders on accounts
  • Have a key role in the implementation process for new client accounts
  • Obtain, organize, and maintain client specific documents and contracts and their required updates
  • Generate ad-hoc reports and marketing documentation specific to company and/or client needs

 

Qualifications 

 

Our backgrounds are varied at Intellivo. If these statements sound like you, you might be a good fit for this role:

  • Bachelor’s Degree preferred
  • Experience in healthcare preferred
  • Strong verbal and written communication skills
  • Able to multi-task and prioritize work in a fast-paced environment
  • Adhere to deadlines while managing multiple projects simultaneously
  • Must have a positive attitude
  • Must have strong organizational and problem-solving skills
  • Must be highly detail-oriented
  • Proficient in Excel, MS Word, and other Microsoft applications

 

Why work for Intellivo? 

 

  • Amazing Team Members – Intellivators
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry leading health & wellness benefits
  • 401(K) retirement plan
  • Generous Paid Time Off
  • And More

*Benefit Recovery Group has been renamed Intellivo. 



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