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Customer Service/Administrative Assistant

3 months ago

Hatfield, United States PNJ Industries Inc Full time
Job DescriptionJob Description

Company Overview:

At ESCA Blast, we have been the leading provider of abrasive blasting equipment and supplies for 40 years and counting We are dedicated to delivering top-notch solutions to our clients nationwide. With a commitment to excellence and innovation, we're seeking a dynamic individual to join our team as a Customer Service Administrative Assistant. If you're passionate about providing exceptional service and thrive in a fast-paced environment, we want to hear from you

Key Responsibilities:

· Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly and effectively.

· QuickBooks utilization for order processing, invoicing and financial transactions.

· Handle order processing from initial intake to scheduling pick-ups and invoicing.

· Collaborate with the sales team to ensure accurate order fulfillment and customer satisfaction.

· Maintain accurate records of customer interactions and transactions in the CRM system.

· Stay updated on company products, services, and policies to provide accurate information to customers.

· Manage shipping logistics, including LTL and small parcel shipments.

· Assist with preparing and processing documentation for shipments, including packing lists, bill of ladings, shipping labels, and customs paperwork.

· Thrive in a fast-paced environment, managing multiple tasks with efficiency and attention to detail.

· Assist with accounts receivable collections, if necessary.

· Demonstrate strong written and verbal communication skills in all interactions.

· Provide administrative support to various departments as needed, including data entry, filing, and general office tasks.

· Contribute to a positive and collaborative team environment by supporting colleagues and fostering a culture of teamwork.

· Demonstrate flexibility and adaptability to accommodate changing business needs and priorities.

· Uphold company policies and procedures related to customer service, order processing, and administrative tasks.

· Represent the company in a professional and courteous manner in all interactions with customers, vendors, and colleagues.

Requirements:

· Previous experience in shipping, particularly with LTL and small parcel shipments.

· Exceptional customer service skills with a focus on building positive relationships.

· Proficiency in QuickBooks software for order processing and financial transactions.

· Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

· Strong written and verbal communication skills.

· Experience with accounts receivable collections is a plus.

· Proven ability to handle office administrative tasks effectively.

How to Apply:

If you're ready to join a dynamic team and make an impact in a growing industry, please submit your resume and brief email highlighting your relevant experience and why you're the ideal candidate for this position. We look forward to hearing from you

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Hatfield, PA 19440: Relocate before starting work (Required)

Work Location: In person