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Customer Service Representative
2 months ago
Exciting opportunity for Customer Service Representative in Hatfield, PA. Handle customer pricing maintenance and reconciliation and act as the intermediary between the customer and the company to ensure all customer specific pricing, project specific quotations, purchase orders and standard pricing are accurate, up-to-date, and communicated accordingly.
Direct Hire
Onsite 5 days per week
Salary $65K - $75K per year
Excellent benefits and growth potential
Great team with growth potential
Responsibilities
- Manage business relationships with assigned accounts
- Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns
- Partner with Sales, Marketing Communications and Production teams to ensure meeting and exceeding customers’ service expectations
- Diligently send order acknowledgements
- Track shipment status of customer orders as requested
- Increase market intelligence by bringing information around industries, competitors, and customers back into the organization
- Respond promptly to customer inquiries
- Process orders, samples, and color matching requests
- Providing feedback on the efficiency of the existing Customer Service processes.
- Ensure customer satisfaction and provide professional customer support
- Update price quotes
- Update and maintain physical price book when required.
- Update all price files in MRP/ERP system
- Work with sales team to maintain and update regional customer specific pricing
- Quoting: handle customer RFQs from receipt to completion
- Review purchase orders with sales managers for accuracy and identify any errors
- Reconciliation of customer purchase orders to internal price documents
Qualifications
- BS or BA degree or equivalent experience required
- Business to business customer service experience preferred
- Strong problem-solving and analytical skills
- Strong Microsoft Office skills; Teams, Excel, Word,
- Time management and multitasking skills
- Strong, demonstrable oral and written communication skills
- Assertive, detail oriented, and possess robust organizational skills
- Ability to find the positive in any situation
Interviews are happening NOW for immediate consideration submit resume to chrc511@kellyservices.com
