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Regional Support Center Representative

4 months ago

Billings Metropolitan Area, United States Spectrum Full time
Job DescriptionJob Description

ONSITE HIRING EVENT
Wednesday, June 12, 2024
10:00 AM - 6:00 PM US/Mountain
For more information on how to reserve your spot, apply to this posting

============================

If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.

BE PART OF THE CONNECTION

The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. As a RSC Representative, you possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simplify and enhance the customer experience. Field Operations is a high-performing, collaborative team that supports one another each and every day. It is a career that develops as you do, with opportunities to grow from a specialist into a supervisor, and a manager to a director.

WHAT OUR REGIONAL SUPPORT CENTER REPRESENTATIVES ENJOY MOST

  • The fast pace makes the day go by quickly, and you accomplish a lot in 1 day in this role
  • The team aspect - you build a lot of great relationships with the field, and within the RSC
  • The pay/benefits/self-promotion - Spectrum really takes care of its employees

RSC teams are fast paced with high standards and reputation for taking care of our technicians and our customers. You must be comfortable sitting at desk for extended periods of time, working through computer systems to resolve issues, responding to emails, and assisting in driving field technician and field productivity. You must be able to think outside of the box and adapt to change. If you’re up to the challenge, you’ll find a rewarding career with opportunities to grow, as RSC Rep.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Experience: 1+ year of dispatch or customer service or equivalent
  • Education: High School diploma or equivalent
  • Technical skills: Typing/computer skills, basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.)
  • Skills: Basic math skills, analytics/reporting, communication, customer service
  • Abilities: Time management, problem solving, adaptability
  • Schedule: Shifts are not set in any RSC - anyone going into an RSC position needs to be willing to work mornings, nights, weekends, and overnights in some centers. Each center also does a "shift bid" when needed, and shifts change at least once a year.

Preferred Qualifications

  • Field work
  • Other dispatch type work
  • CSG/ICOMS (billing systems) knowledge
  • Field Service Management (FSM) knowledge

SPECTRUM CONNECTS YOU TO MORE

  • Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
  • Dynamic Growth: The growth of our industry and evolving technology powers our employees to move into careers like Field Ops supervisor, manager, or director
  • Competitive Pay: Generous starting salary, plus pay increases as you advance your career
  • Total Rewards: See all the ways we invest in you—at work and in life

Job Type: Full-time

Pay: From $20.50 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Work setting:

  • Call center
  • In-person

Ability to Relocate:

  • Billings, MT 59102: Relocate before starting work (Required)

Work Location: In person

Company DescriptionGet to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.Company DescriptionGet to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.\r
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Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.