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Regional Support Center Representative

2 months ago


Billings, Montana, United States Spectrum Full time
About the Role

We are seeking a highly skilled and analytical individual to join our Regional Support Center (RSC) team as a Representative IV. As a key member of our Field, Support, Customer Experience, Operations, Skills, Communications, and Business Services teams, you will play a critical role in supporting our customers and driving business success.

Key Responsibilities
  • Provide exceptional customer support and technical assistance to our clients
  • Analyze and resolve complex customer issues in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain strong relationships with customers and internal stakeholders
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred