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Call Center and Local Field Support

2 months ago

Billings MT, United States SPECTRUM Full time

Do you love to support customers? Would you enjoy using your analytical skills to support customers? Then you might be a great fit for our Regional Support Center (RSC) Representative IV role, a part of Spectrum’s Field Operations Unit.
Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. Our RSC Representatives possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.
you are assisting in the building blocks for our field operations truck roles. Your forward thinking will allow you to manage weekly forecasts, and you will also use your analytical skills to manage in-house technician movement and navigate the field service management tools. Building relationships
This role is in a fast-paced call center environment that is operated 7 days a week between 7am-10pm.
Experience with cable theories, dispatcher and/or customer service work experience
MS Office
Computer skills, analytical, attention to detail
We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
We invest in your learning, and provide paid training and opportunities to move up and around the company
package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
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We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.