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Regional Field Service Technician

2 months ago

Charlotte, United States CEO Inc Full time
Job DescriptionJob Description

In this role, you will support the installation of Refurbishment and New products and other activities related to our Aftermarket products, including disassembly, assembly, and test/validation. Additionally, you will support the refurbishment of our installed products, including disassembly, installation of new components, adjustment/leveling, and setup to factory specifications. Note: This position requires frequent travel throughout North and South America and includes weekend work when needed.

Job Responsibilities:

  • Responsible for the installation and start-up of aftermarket service products such as machine refurbishments and Encore™.
  • Reseal hydraulic seals on clamp and injection units.
  • Install pumps and motors.
  • Level machines and robots, adjust nozzle concentricity, platen parallelism, and tie-bar stretch.
  • Troubleshoot and make corrections as required to all control systems, including hydraulic, mechanical, pneumatic, electrical, electronic systems, and programmable controls.
  • Develop the ability to calibrate and fine-tune machines to achieve optimum performance.
  • Develop an organized approach to solving machine problems using all available reference materials, including manuals, drawings, and procedures.
  • Repair and/or replace any component on machines, robots, and product handling equipment.
  • Develop and maintain superior customer relations, coordinate and liaise with internal resources to ensure effective customer service, and provide telephone support to customer maintenance staff.
  • Provide regular and effective written reports.
  • Communicate with Call Center/CSM PEs and Engineering/Parts Center to resolve problems encountered in the field.
  • Dress appropriately and be professional. Be on time for appointments and submit documentation as required.
  • Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
  • Provide guidance and/or on-the-job training to junior Service Technicians.

Preferred Qualifications:

  • Mechanically and electrically inclined with general knowledge of electrical, pneumatic, and mechanical assembly; ability to use fine calibrated measuring instruments.
  • Electrical/Mechanical Technologist or demonstrated competency through work experience.
  • Knowledge and application of injection molding technology.
  • Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
  • Ability to troubleshoot problems systematically.
  • Excellent communication and interpersonal skills, and strong customer service orientation.
  • Tact and diplomacy, with the ability to handle difficult/unhappy customers.
  • Demonstrated initiative with a positive attitude.
  • Excellent analytical and decision-making skills.
Company DescriptionCEO Inc. is an award-winning, full-service search firm that centers on people and is committed to finding the right fit for our candidates and clients alike. For over 25 years CEO Inc. has successfully placed top professionals in Engineering, and Production roles within the manufacturing industry at both top-tier and growing companies.Company DescriptionCEO Inc. is an award-winning, full-service search firm that centers on people and is committed to finding the right fit for our candidates and clients alike. For over 25 years CEO Inc. has successfully placed top professionals in Engineering, and Production roles within the manufacturing industry at both top-tier and growing companies.