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Customer Service Representative/Project Coordinator

2 months ago

Haverhill, United States Pella Boston Full time
Job DescriptionJob DescriptionSalary:

We are seeking an energetic and talented individual who can bring their skills and experiences to our Pella team If you are detail oriented and love to control each step within a complex process, this is the perfect position for you.

 

The Customer Service Representative plays a critical role in ensuring that every customer engagement is a world class experience. You will oversee all facets of the “Pella experience” from post-sale through post-installation while providing excellent customer service.

 

This role is one of the best entry points to jumpstart your career with Pella, one of the premier companies and brands within the home construction industry.

 

Why work with us?

 

You wish to be a part of a positive, supportive, and stimulating team environment.


You want career development geared towards your success.


You aspire for an opportunity to grow and expand your knowledge.


You deserve competitive compensation and full benefits.

 

 

Job Summary:

 

  • Responsible for coordinating the booking, order entry, purchasing, scheduling, releasing, delivery, and installation of customer orders in a timely manner.
  • Responsible for managing retail replacement projects from the point of contract through to resolution of post installation service issues.
  • Manages shortages, sets up service paperwork and ensures that each detail in a customer order is addressed.
  • Works closely with sales force, order verification specialists, independent contractors, warehouse personnel, delivery personnel and customers.
  • Must be able to work well in a team environment.

 

Qualifications:

 

  • 6 months to 1 year of customer service experience
  • 6 months to 1 year of experience utilizing multiple computer systems to maintain customer accounts
  • Ability and desire to work independently while working as part of a highly collaborative team
  • Ability to multi-task

 

We offer:

 

  • Competitive hourly rate
  • Exceptional benefits package including Medical, Dental, Vision
  • Company match on retirement savings (401k)
  • Positive, supportive, and fun team environment
  • Quality engineered product solutions that are unmatched in the Window & Door Industry
  • Excellent Training programs and career development opportunities
  • Reputation of the Pella Brand in a small business setting

 

Our mission is to provide the highest quality and value product, and services to our customers, at a level of profitability that encourages risk-taking and rewards Team Members and shareholders.

 

Our Company Culture is goal orientated, inclusive, and supportive We believe in continuous training and career development to provide a challenging, enjoyable and rewarding atmosphere. 

 

At Pella we believe that each team member contributes directly to Pella’s growth and success, and we hope you will take pride in being a member of our team. Apply today to learn about your future as a team member of Pella Windows and Doors

 

As an individually owned Pella branch we are committed to excellence, which has helped to propel Pella into one of the most successful window and door manufacturers in the U.S. and Canada. Pella Corporation, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.