Business Support Specialist

4 weeks ago

Strongsville, United States Acuative Corporation Full time
Job DescriptionJob Description

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

• Comprehensive benefits plan including: Health, Dental, Vision

• Flexible spending, Dependent Care and Healthcare savings accounts with company contribution

• Long-Term Disability and Basic Life/AD&D

• Competitive pay

• Paid Time Off and Holidays

• Career Development opportunities

• Service Award Program

• 401(K) Plan

• Employee referral program

• Life Assistance Program

Acuative

For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.

Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.

Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.

Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.

Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.

We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.

We hope you consider joining your talent with our team.

Summary of Position

The Business Support Specialist is an entry level role with growth potential and experience opportunity who will work in conjunction with the Circuit Delivery team at Acuative. The primary responsibility intern will be to learn to prepare, propose, and negotiate quotes for both new and existing clients. The individual in this role must be highly organized and willing to learn to interact directly with both internal and external stakeholders. They will be instructed on building quotes, assessing cost, and apply appropriate markups for various clients based on opportunity. The skills to be developed in this role include organizational experience, attention to detail, communicating in written, oral, and presentation styles. Use of technology and in-depth sales quoting.

Essential Functions

Will train on essential functions of the role. We are a person who can multi task, is organized, and has excel knowledge at a medium level. If you have 2 years of completed higher education (past GED/High School) and enjoy learning new things, this may be the role for you. We can train on the functions listed below which will be daily outputs:

  • Communicates with management on the status of tasks and workflows
  • Updates internal stakeholders on various circuit and wireless statuses such as data usage, inaccurate or erroneous billing, issues with cancellations, and ongoing carrier disputes
  • Drive carrier disconnects and disputes to timely completion
  • Verify carrier charges are being invoiced to Acuative appropriately
  • Submit and track all circuit disconnect requests and ensure that POs are closed out upon disconnect confirmation/completion
  • Review wireless data usage and submit data plan change requests to carriers based on current monthly usage
  • Provides administrative support throughout project progression in regards to circuit and wireless related projects with a focus on cancellations, moves/adds/changes, and disputes
  • Receive and input orders into Inside Edge, ensuring that PCS Tickets and PO’s are acquired to cover the requested work

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