ServiceNow Solution Architect

Responsibilities:

Take a lead role in designing comprehensive end-to-end solutions on the ServiceNow platform, considering scalability, security, and performance. (i.e. ITSM, ITOM, ITAM etc.)

Collaborate closely with business stakeholders to understand their needs and align ServiceNow solutions with organizational objectives.

Provide technical leadership throughout the project lifecycle, guiding development teams in implementing solutions that adhere to best practices and industry standards.

Oversee the customization and configuration of ServiceNow modules, ensuring that the implemented solutions meet the unique requirements of each client, and that customization is kept to a minimum.

Develop and maintain a deep understanding of the ServiceNow platform, keeping abreast of updates and new features.

Architect and implement seamless integrations between ServiceNow and other enterprise systems, ensuring data consistency and smooth workflow automation.

Troubleshoot and resolve integration issues, collaborating with cross-functional teams as needed.

Conduct workshops and training sessions for clients and internal teams on advanced ServiceNow functionalities.

Share insights on emerging trends and best practices within the ServiceNow ecosystem to enhance the skill set of team members.

Work closely with business analysts to analyze and refine technical requirements, ensuring that proposed solutions align with both business and technical objectives.

Actively participate in client meetings to gather and clarify requirements, providing valuable input and technical expertise

Proactively identify areas for improvement within existing ServiceNow implementations, recommending and implementing enhancements to optimize performance and user experience.

Must have technical skills/experience:

ServiceNow Implementation Specialist

ServiceNow System Administration Certified