Current jobs related to Assistant Director of Technology Support and User Experience - Chesapeake - Chesapeake Public Schools

  • Director of Technology Innovation and User Experience

    4 months ago

    Chesapeake, United States Chesapeake Public Schools Full time

    Job DescriptionJob DescriptionSummary:The Director of Technology Innovation and User Experience will provide strategic leadership and visionary direction to transform the school division's technology landscape. This leader will foster a culture of continuous innovation, collaboration, and exceptional user experience throughout the division. The...

  • Director of Information Technology

    2 months ago

    Chesapeake, United States Phoenix Group of Virgina, Inc. Full time

    Job DescriptionJob DescriptionThe Director of Information Technology will be responsible for overseeing the Help Desk, Networking, Hardware, Maintenance, Software, and Vulnerability Management. This position will be responsible for ensuring that all technology-related processes are in line with the overall business goals and objectives. The Director of...

  • Director of Information Technology

    2 months ago

    Chesapeake, United States Phoenix Group of Virgina, Inc. Full time

    The Director of Information Technology will be responsible for overseeing the Help Desk, Networking, Hardware, Maintenance, Software, and Vulnerability Management. This position will be responsible for ensuring that all technology-related processes are in line with the overall business goals and objectives. The Director of Information Technology will work...

  • Chief of Technology Advancement and User Engagement

    3 weeks ago

    Chesapeake, Virginia, United States Chesapeake Public Schools Full time

    Job OverviewPosition Summary:The Chief of Technology Advancement and User Engagement will provide visionary leadership and strategic direction to revolutionize the technology framework within the school division. This individual will cultivate a culture of ongoing innovation, teamwork, and outstanding user experience across the division. The ideal candidate...

  • Senior Director of Retail Technology

    4 months ago

    Chesapeake, United States USAJobs Full time

    DutiesAre you an experienced IT leader looking for a new challenge with an organization whose mission serves those that serve us? Do you have a proven track record of strategic vision, innovation, and driving technology initiatives forward? We are seeking a dynamic and visionary leader to join our team as Senior Director of Retail Technology & Information...

  • Information Technology Support Specialist

    3 months ago

    Chesapeake, United States Chesapeake Public Schools Full time

    Job DescriptionJob DescriptionInformation Technology Support SpecialistESSENTIAL FUNCTIONS/TYPICAL TASKS:Installs, maintains and repairs computers, servers, printers, network hubs, network switches, and related equipment and systems; Installs, maintains, updates, and manages computer operating systems, operating environments, Internet browsers, and other...

  • Business Line Director

    3 months ago

    Chesapeake, United States DT Professional Services Full time

    Job DescriptionJob DescriptionJob Summary:DT Professional Services seeks a full-time, Business Line Director - Technology  Services in a hybrid capacity in Chesapeake, VA. The ideal candidate will be responsible for developing and executing the strategic to tactical execution of assigned business objectives. Working with C Level and Focus Area Leads,...

  • Director of IT Operations

    4 days ago

    Chesapeake, Virginia, United States Phoenix Group of Virgina, Inc. Full time

    Job SummaryThe Director of Information Technology will be responsible for overseeing the Help Desk, Networking, Hardware, Maintenance, Software, and Vulnerability Management. This position will be responsible for ensuring that all technology-related processes are in line with the overall business goals and objectives.Key Responsibilities:Help Desk...

  • Business Line Director

    2 weeks ago

    Chesapeake, Virginia, United States DT Professional Services Full time

    Job OverviewDT Professional Services is seeking a seasoned Business Line Director to lead our Technology Services division. As a key member of our executive team, you will be responsible for developing and executing the strategic plan for our technology business line, driving growth and profitability through innovative solutions and exceptional customer...

  • Tax Technology Manager

    4 weeks ago

    Chesapeake, United States Dollar Tree Full time

    Tax Technology Manager Summary of Position The Tax Technology Manager is responsible for executing the enhancement and maintenance of systems used within the Tax Department. This individual will be responsible for leveraging technology tools to solve business problems, query and analyze data sets, and evaluate and implement efficiencies and processes as...

  • Technical Support Specialist for Electronic Systems

    3 weeks ago

    Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking an experienced Electronics Technician Maintenance Specialist to join our team at General Dynamics Information Technology. As a key member of our engineering team, you will be responsible for performing complex technical functions in support of engineering activities, including setup, operations, maintenance, modifications, circuit...

  • Tax Technology Manager

    4 weeks ago

    Chesapeake, United States Careerbuilder-US Full time

    Tax Technology ManagerSummary of Position The Tax Technology Manager is responsible for executing the enhancement and maintenance of systems used within the Tax DepartmentThis individual will be responsible for leveraging technology tools to solve business problems, query and analyze data sets, and evaluate and implement efficiencies and processes as they...

  • Operations Director

    3 weeks ago

    Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking an experienced Operations Director to join our team at General Dynamics Information Technology. As an Operations Director, you will be responsible for managing the day-to-day operations of tasks in assigned program areas, including technical work, staff supervision, financial and business development activities.Key...

  • Chief Technology Officer

    4 weeks ago

    Chesapeake, Virginia, United States Phoenix Group of Virgina, Inc. Full time

    Position OverviewThe Chief Technology Officer at Phoenix Group of Virginia, Inc. will play a pivotal role in managing the IT department, encompassing Help Desk operations, Network Administration, Hardware Management, Software Oversight, and Vulnerability Mitigation. This leadership position is crucial for aligning technology strategies with the broader...

  • Chief Technology Officer

    4 weeks ago

    Chesapeake, Virginia, United States Phoenix Group of Virgina, Inc. Full time

    Position OverviewThe Chief Technology Officer at Phoenix Group of Virginia, Inc. will take charge of the IT department, overseeing essential functions such as Help Desk operations, Networking infrastructure, Hardware upkeep, Software management, and Vulnerability assessments. This role is pivotal in aligning technology initiatives with the company's...

  • Technical Support Specialist

    3 weeks ago

    Chesapeake, Virginia, United States TEKsystems Full time

    Job OverviewTechnical Support Specialist at TEKsystemsThe Technical Support Specialist position is ideal for individuals with 2-3 years of experience in troubleshooting and resolving customer inquiries related to software and proprietary applications. Candidates with a degree in Computer Science and a programming background in Java, HTML, Oracle, and SQL-web...

  • Electrical Technology Instructor

    2 weeks ago

    Chesapeake, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly qualified Electrical Technology Adjunct Faculty member to join our team at the Commonwealth of Virginia. As an adjunct faculty member, you will be responsible for teaching courses in Electrical Technology to students with a wide range of academic backgrounds and experiences.Key ResponsibilitiesDevelop and deliver...

  • Senior Engineering Support Specialist

    4 weeks ago

    Chesapeake, Virginia, United States Geodesicx Inc Full time

    Become a Key Player at Geodesicx, Inc.We are excited to announce an opportunity for a Senior Engineering Support Specialist to join our dedicated team.The Senior Engineering Support Specialist will play a crucial role in delivering high-level technical assistance in the evaluation, testing, configuration, and repair of various Command, Control,...

  • Instructor in Automotive Technology

    4 weeks ago

    Chesapeake, Virginia, United States Commonwealth of Virginia Full time

    Title: Instructor in Automotive Technology Agency: Commonwealth of Virginia Location: Chesapeake FLSA: Exempt Hiring Range: Competitive salary based on experience Employment Type: Full Time Job Overview: The Commonwealth of Virginia is dedicated to providing quality education and workforce development. The institution has a long-standing...

  • Electrical Technology Instructor

    3 days ago

    Chesapeake, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Electrical Technology AdjunctJoin the Commonwealth of Virginia's esteemed educational institution as an Electrical Technology Adjunct. As a part-time educator, you will play a vital role in shaping the minds of the next generation of electrical professionals.Job Summary:We are seeking a highly qualified and experienced Electrical Technology...

Assistant Director of Technology Support and User Experience

4 months ago

Chesapeake, United States Chesapeake Public Schools Full time
Job DescriptionJob Description

Summary:

The Assistant Director of Technology Support and User Experience will ensure the seamless operation and exceptional user experience of all technology systems across the school division. They will oversee the division's technology support team, device lifecycle management, technology procurement, and the implementation of support processes aligned with ITSM best practices. This role focuses on providing reliable, responsive, and user-centered technology support.

Key Responsibilities:

Technology Support Leadership

  • Supervise and mentor the technology support team, ensuring the timely and effective resolution of technical issues for students, teachers, and staff.
  • Develop and implement an ITSM (IT Service Management) framework to streamline incident management, problem management, and change management.
  • Establish and monitor Service Level Agreements (SLAs) for technology support, driving efficiency and high-quality service.
  • Collaborate with help desk team to ensure knowledge base is maintained and SLAs are met by technology support team members.

Client Computing & Device Management

  • Manage the procurement, deployment, maintenance, and retirement of all student and staff devices, including laptops, desktops, tablets, and peripherals.
  • Develop and implement device imaging and configuration standards to optimize performance and security.
  • Oversee inventory management and asset tracking processes for all technology equipment.

Technology Infrastructure and Specialty Systems

  • Collaborate with network and systems teams to ensure the optimal performance of classroom displays, sound systems, and other specialized technologies.
  • Manage maintenance, support, and procurement of copiers and multifunction devices across the school division.
  • Partner with the Director to develop long-term technology infrastructure plans that support user needs.

Strategic Planning and Procurement

  • Research, evaluate, and recommend new technologies aligned with the division's needs, with a focus on usability, reliability, and cost-effectiveness.
  • Collaborate with the Department of Technology Innovation and Integration to research, test and choose appropriate technology for classroom use.
  • Lead the technology procurement process as it relates to client computing and classroom technology solutions, including vendor selection, contract negotiation, and budgeting.
  • Develop and maintain strong relationships with technology vendors and partners.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Minimum of 5 years of experience in a technology support leadership role, preferably in a large educational or enterprise setting.
  • Proven expertise in client computing, device management, and help desk operations.
  • In-depth knowledge of ITSM principles and best practices.
  • Strong project management, vendor management, and budgeting skills.
  • Excellent problem-solving, troubleshooting, and communication abilities.
  • Demonstrated commitment to providing exceptional user experiences.