Admin Assistant

1 month ago


Santa Ana, United States NAMI Orange County Full time
Job DescriptionJob Description

General Summary

The Warmline Administrator is a professional who is responsible for assisting in the daily operations and procedures of the Warmline team.. This includes developing and implementing policies and procedures to ensure the safety and well-being of our callers and staff.

Primary Duties

● Oversee the overall functioning and operations of the Warmline, including but not limited to its staffing, and services.

● Ensure the staff members of the warmline, such as counselors, volunteers, and administrative support, abide by the policies and protocols established by the warmline.

● Develop and implement new programs or support services, such as training workshops, community outreach programs, or fundraising events, to address the needs of the population served by the crisis center.

● Foster strong communication and collaboration between the Warmline and other programs in the agencies , such as clients, donors, and Board Members..

● Continually evaluate the effectiveness of the Warmline services and programs by analyzing feedback and necessary metrics to provide optimum services.

● Develop and implement policies and procedures to ensure ethical, legal, and standard practices for center staff and clients.

● Execute strategic plans and goals for the Warmline for better performance and sustainability.

● Maintain and review records of the center's activities and services to ensure proper documentation.

● Contribute to the development and maintenance of the Warm Line’s referral and resource database

● Support Program Manager in making revisions to program manuals, training curricula, and other materials

● Help plan and staff community outreach events, funding campaigns, and other special projects

The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and NAMI OC.



Experience & Education Requirements

● Personal mental health lived experience and openness to disclose to Warm Line callers and during counselor training is a requirement for this position.

● Minimum 2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting

● Minimum 1 years experience providing supervision/coordination and/or training of staff and/or volunteers

● Minimum 2 years experience in an Administrative position

● Minimum 1 year experience as program coordinator

● Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices

● Familiarity with the mental health recovery movement, peer support model, and local resources

● Proficiency in Google Office Suite, use of a multi- line phone system, and basic troubleshooting

● Demonstrate working knowledge of the mental health, substance use and suicide prevention services specific to hotline or emotional support warmline mental health services.

● Adapt to changing needs by acquiring new skills and knowledge.

● Bilingual English/Spanish, English/Vietnamese, English/Farsi or English Korean - a plus.

● Ability to pass a background clearance.



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