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Customer Service Representative

2 months ago

Lawrenceville, Georgia, United States Fifth Third Bank, N.A. Full time

Job Summary:

Fifth Third Bank, N.A. is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lawrenceville, Georgia. As a key member of our financial center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Customer Experience:
    • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals
    • Provide follow-up to customer inquiries and resolve issues in a timely and professional manner
    • Maintain a position of trust and responsibility by keeping customer business confidential
  • Operations:
    • Perform daily office responsibilities, including maintaining a balanced record and correcting outages
    • Stay up-to-date on bank policies and financial center procedures
    • Handle customer problems with professionalism and direct complex issues to leadership as needed
  • Referrals:
    • Identify customer needs and refer them to Bankers and business partners for consultative conversations
    • Build and maintain knowledge of retail products and services offered
    • Utilize tracking tools for referrals sent to personal bankers and business partners

Requirements:

  • High school diploma or equivalent
  • Extensive cash handling experience
  • Ability to interact comfortably and confidently with the public
  • Knowledge of retail policies and procedures
  • Flexibility in scheduling

Working Conditions:

Normal office environment with extensive viewing of computer screens