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Customer Service Specialist/Assistant HR
4 months ago
More specific duties would include:
- Enter sales orders into ERP system (Microsoft Dynamics NAV) and send confirmations to customers
- Update customers as orders are being prepared
- Answer and place phone calls to customers in order to ensure high levels of customer satisfaction and assisting in sales
- Field calls from the technical hotline, chat and website. Respond to all inquiries from customers. As needed, support sales and marketing in addressing requests
- Following up with customers after first interaction, sample requests, and first orders as directed by the Sales Manager
- Develop new opportunities as they arise until they are converted to field sales. Assist in qualifying new leads generated by the Marketing department.
- Provide customers with current and relevant information pertaining to such topics as available services, supply, current prices and new materials.
- Responsible for maintaining/updating account information including but not limited to forecasts and opportunities in CRM software (SalesForce)
- Assistant HR: post jobs, sort candidates, organize zoom meetings, pre-screen candidate, manage hiring forms, etc.
- Follow all company safety policies/rules in performing job duties.
- Excellent verbal and written communication skills and organizational skills
- Problem solver
- Attention to details
- Customer service oriented
- Advanced working knowledge of Microsoft Word, Excel
- Ability to quickly learn new software
- Ability to handle numerous assignments simultaneously
- Knowledge with using SalesForce and Microsoft Dynamics NAV (or similar)
- 2-5 years of customer service experience or inside sales
- Passionate about baking is a plus
- Experience in Wholesale is a plus
- Phone
- In person
- Front desk