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Customer Service Representative

2 months ago

Mt Laurel, United States 24 Seven Talent Full time

Our client, the world’s largest independent equipment leasing company, is hiring a customer service specialist to temporarily join their team with potential to extend permanently.


Start: ASAP

Duration: 6 Month- potential for temp to perm

Pay: $22-$23/hr

Location: Fellowship Road Mt Laurel NJ 08054 United States


Key Responsibilities:

- Answer a minimum quota of customer calls daily, speaking to customer concerns, address changes, invoicing questions, late charge or payment history questions, and various other inquiries.

- Demonstrate a general understanding of accounts receivable, payment application, and account reconciliation.

- Process adjustment requests according to customer requirements.

- Utilize authorized company software to process payments accurately.

- Navigate multiple software applications including Service Cloud, Microsoft Office, Outlook, CyberSource, and others.


Qualifications

- Must be proficient in Salesforce

- Minimum 1 to 3 years Customer Service, Call Center experienced in a financial organization preferred

- High volume phone experience

- Ability to work independently while displaying excellent written and verbal communication skills

- Proficient computer skills including MS Office and ability to learn various proprietary software program

- min 1 year experience with Salesforce


Job Type: Temporary

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Shift:


  • Day shift


Ability to Commute:


  • Mt Laurel, NJ



Work Location: Hybrid- Tues, Wed, Thurs on site