Insurance Agent Customer Service
2 months ago
Company: Stephen Chelbay Insurance
In Office Position: 6800 Santa Teresa Blvd Suite 100 San Jose, CA 95119
About Us:
Stephen Chelbay Insurance is seeking a dynamic and career-focused Insurance Agent Customer Service to join our team. The ideal candidate will have a solid background in property and casualty insurance and a passion for building and nurturing customer relationships.
Responsibilities:
- Handle incoming client calls regarding their insurance policies, including auto, home, liability, and commercial insurance.
- Process new applications, policy changes, and updates as requested by clients.
- Assist customers with inquiries related to policy details, claims, premiums, and more.
- Follow up with clients to ensure satisfaction and address any additional needs.
- Respond to all inquiries promptly and maintain a comprehensive list of monthly renewals.
- Develop and maintain strong customer relationships to promote and retain business.
Qualifications:
- Proven experience with personal lines coverage in a brokerage or agency setting.
- Demonstrated ability as an insurance customer service representative.
- Deep understanding of insurance policies and procedures.
- Skill in explaining complex policy concepts in a clear and simple manner.
- Proficiency in Microsoft Office and customer relationship management software.
- Insurance license preferred, but not required.
*Available for both full-time and part-time positions*
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