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Customer Service Agent

3 months ago

San Antonio, United States Heimer Insurance Full time
Job DescriptionJob Description

We are seeking a Customer Service Agent to join our team You will be responsible for helping customers by providing excellent customer service, speaking with customers via phone and email, and data entry. 

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions

​Qualifications:

  • Previous experience in customer service preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills