Customer Service Agent

2 months ago


San Jose, United States Fly Xo Full time

**Description**

*Position at GMJ Air Shuttle*

We're hiring in San Jose The Air Shuttle is in search of a Customer Service Agent working Monday - Friday 6:00A- 2:00P

Customer Service Agents (CSAs) are uniformed personnel who ensure safety, and provide superior customer service.

**RESPONSIBILITIES**

* Ensure passenger reservations are accurate

* Administer passenger check-in to ensure that all policies and procedures including TSA requirements are followed during this process

* Inspection of all travel documentation and baggage handling service

* Ensure that all forms and reports are completed accurately and in a timely manner

* Resolve passenger issues by applying company policy where ensuring customer satisfaction

* Facilitate passenger amenities during flight irregularities and extended delays by keeping passengers informed of any delays with timely announcements

* Effectively communicate with company personnel via radio, telephone, instant messaging and email.

* Ability to multitask in a fast-paced environment with ever changing priorities

* Ability to communicate clearly and concisely with delivery drivers regarding incoming/outgoing deliveries

* Utilization of freight handling and passenger reservation software

* Other duties and/or projects as assigned.

**QUALIFICATIONS & EXPERIENCE**

* Must be a minimum of 18 years of age

* Possess a high school diploma

* Required to have basic computer skills

* Ability to read, write and understand English

* Ability to communicate clearly

* Previous customer service experience preferred

* Must work well under pressure

* Ability to lift 50lbs

**POSITION**

* Location: San Jose, CA (SJC)

* Department: Customer Service

* Reports To: Customer Service Director

* FLSA Classification: Full Time, Non-Exempt

* Shift: M-F, 6:00am-2:00pm

GMJ Air Shuttle is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: |

E-Verify Right to Work Poster: |



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