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Customer Service Representative

2 months ago

San Jose, California, United States Sunny Susanto - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Communication: Utilize exemplary communication skills to efficiently meet the needs of customers while promoting the growth of our business.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to resolve customer inquiries in a timely and effective manner.
Benefits
  • Hourly Pay and Commission/Bonus: Competitive hourly pay plus commission/bonus structure.
  • Growth Opportunities: Opportunity for advancement within the agency and career growth.
  • Paid Time Off: Paid vacation and personal/sick days.
  • Health Benefits: Comprehensive health benefits package.
  • Career-Building Experience: Valuable career-building experience in the insurance industry.