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Customer Liaison Specialist

2 months ago

Bolingbrook, United States Staffing Pros, LLC Full time
Job DescriptionJob Description

***THIS IS NOT AN ENTRY LEVEL POSITION*** Candidates must have solid experience. Manufacturing background is a PLUS

 

Essential Duties and Responsibilities include:

  • Receives customer orders by Sales Force or email and processes them through the Company’s ERP system.
  • Enters job into production.
  • Uploads order acknowledgements to Sales Force.
  • Uploads shipping documents to Sales Force once job is completed.
  • Maintains shipping schedule.
  • Take part in production and pre engineering meetings.
  • Need to be familiar with basic graphic art set up.
  • Maintain online control sheets for production.
  • Communicate with PrePress plate vendors and manage new and revised art files submitted by the customer.
  • Works with scheduler to assign press and shipping dates.
  • Checks stock inventory
  • Investigates and answers customer questions/complaints in a timely, professional manner to ensure customer satisfaction.
  • Communicates with and supports the sales representatives regarding their accounts.
  • Works with outsource suppliers/vendors
  • File paperwork/control sheets/billing paperwork as needed.
  • Other duties as needed

Qualifications :

Minimum 3-5 years related experience in the printing, packaging or manufacturing industry. Experience in flexographic printing or flexible packaging environment preferred. Knowledge of Graphic Arts industry helpful

  • Ability to become knowledgeable of printing equipment, packaging equipment and respective running speeds, packaging laminations, and most efficient methods for producing any possible job.
  • Excellent organization skills;
  • Detail and process-oriented.
  • Positive can-do attitude is required;
  • Strong computer skills to learn and adapt to EFI Radius Packaging & Sales Force software
  • Excellent verbal and written communication skills.
  • Ability to multi-task.
  • Experience in managing multiple projects.
  • Ability to work in a team environment.
  • Ability to work well under pressure.
  • Ability to make decisions independently and with good common sense.
  • Ability to handle problems over the phone with good phone etiquette and professionalism
  • Problem solving and trouble shooting skills to deal with difficult situations.
  • Strong math aptitude

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday