Customer Service Specialist

2 weeks ago


Bolingbrook, Illinois, United States inSync Staffing Full time
Compensation: $ per hour DOE
Schedule: 8:00 AM - 5:00 PM Mon - Fri

Position Overview

We are seeking a dedicated professional to manage incoming customer inquiries and provide exceptional service. This role involves overseeing order processing, delivering pricing and shipping information, and addressing specific customer needs. Attention to detail and a commitment to high-quality service are essential, especially for our key accounts.

Key Responsibilities
  • Input customer and sales orders into the SAP Order Management system.
  • Proactively reach out to account managers to review sales trends, promotional offers, and product launches.
  • Deliver vital information to clients, including sales records, shipping schedules, pricing details, permits, and payment collections.
  • Maintain and update customer master files.
  • Document customer and salesperson pickups accurately.
  • Make informed decisions regarding items on hold and secure necessary approvals for their release.
  • Ensure clear communication throughout the order fulfillment process, from initial entry to warehouse operations and final delivery.
  • Work collaboratively with internal teams to address challenges such as permit issues, credit holds, inventory shortages, and missed deadlines, identifying alternative solutions as needed.
Additional Responsibilities:
  • Assist with mailroom and supply room tasks as required.
  • Be available for potential overtime starting at 8:00 AM during staff absences.
Benefits: (employee contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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