Help Desk Specialist

1 month ago

Des Moines, United States Infomax Office Systems Full time
Job DescriptionJob Description

Infomax Office Systems is seeking a Help Desk Specialist to join our team  You will be in constant contact with our customers and their employees, as well as internal customers within Infomax.  You will provide excellent customer service related to resolving network/solutions issues, setting up devices on networks prior to deployment, and remoting into customer computers during installations.  The ideal candidate will be a detail-oriented problem-solver with excellent listing skills, putting the customer at ease and helping them resolve issues.  We are seeking a long-term fit at Infomax who will have opportunities to increase scope/responsibilities as you learn and the company continues to grow.  Infomax rewards top performers with an outstanding compensation package and the potential for an annual Presidents Club trip.

Infomax sells and services primarily Canon, Kyocera, and Lexmark Products, for business and production printing use and after-market support and supplies for these products. We also have a growing Managed Network Services segment, which provides on-premise or cloud IT solutions.

Responsibilities:

  • Communicate with customers to resolve network & solutions issues
  • Working with customers to get network connect information prior to installation
  • Remote into customer computers during installations to connect equipment remotely
  • Assist with customer implementations and upgrades to ensure equipment is working and connected to network
  • Resolve meter read issues for customer devices not reporting to automated systems

Qualifications:

  • High school diploma along with network certifications or minimum 2 years of experience working on a help desk, printer, or with networks including printer installations
  • Above average computer skills, including website navigation, review of technical publications, data entry, and Microsoft Office
  • Experience working with copiers and/or networks preferred

Ideal Traits:

  • Friendly, courteous, and positive attitude
  • Customer-centric listener who provides excellent service and can de-escalate issues
  • Problem-solving mindset with critical thinking skills
  • Well organized, detail-oriented, and accurate
  • Self-motivated to drive results with minimal in-person supervision
  • Ability to multi-task, prioritizing and resolving a worklist
  • Willing and able to learn new technology and products
Company DescriptionInfomax Office Systems is a 3rd generation family-owned Iowa business, founded in 1958. We are a fast-growing provider of data and print solutions from industry-leading manufacturers such as Canon, Kyocera, Lexmark, HP, and others. Other offerings include Managed IT (both on premise and cloud), hosted phone systems, and document management.

Our commitment to your success is enhanced with our extensive benefits package including paid time off, medical, dental, vision, 401k, training, and future growth opportunities within the company. Plus, Infomax Office Systems, Inc. works to maintain the best possible environment for our employees, where team members can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.Company DescriptionInfomax Office Systems is a 3rd generation family-owned Iowa business, founded in 1958. We are a fast-growing provider of data and print solutions from industry-leading manufacturers such as Canon, Kyocera, Lexmark, HP, and others. Other offerings include Managed IT (both on premise and cloud), hosted phone systems, and document management.\r
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Our commitment to your success is enhanced with our extensive benefits package including paid time off, medical, dental, vision, 401k, training, and future growth opportunities within the company. Plus, Infomax Office Systems, Inc. works to maintain the best possible environment for our employees, where team members can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

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