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Help Desk Tier 1

2 months ago

Des Moines, United States TeamSoft Full time

TeamSoft IT Solution’s client is looking for a contract Help Desk Tier 1. This position is hybrid in downtown Des Moines, IA.

Help Desk Tier 1 Job Summary:

  • Provide first-line support to end-users via phone, email, or chat for hardware, software, and network issues.
  • Troubleshoot and resolve basic technical issues related to operating systems, applications, and network connectivity.
  • Assist with the deployment and configuration of software for iPhones and other mobile devices.
  • Document and track all support requests and resolutions using ServiceNow or similar ticketing systems.
  • Assist with the setup and configuration of new hardware and software, including VMware environments.
  • Guide users through step-by-step solutions, including remote desktop assistance as needed.
  • Escalate unresolved issues to higher-level support or specialized teams as necessary.

Help Desk Tier 1 Qualifications:

  • Proven experience in a customer support or help desk role, preferably in a technical environment.
  • Strong understanding of common operating systems (Windows, macOS, Linux) and software applications.
  • Experience with VMware troubleshooting and basic knowledge of virtualization concepts.
  • Familiarity with ServiceNow or similar ticketing systems for managing support requests.
  • Experience with deploying and configuring software for iPhones and other mobile devices.
  • Positive attitude and a customer-centric approach to problem resolution.
  • Strong organizational skills and the ability to document technical issues and resolutions clearly.

Why TeamSoft IT Solutions?

  1. Medical, Dental, Vision & 401k available
  2. PTO Program
  3. Referral bonus program


TeamSoft is a nationwide staffing solutions firm founded by four IT professionals. Since 1996, we have dedicated all of our efforts towards advancing excellence within the IT industry. Our team strives to provide a high-quality fit for both employers and job seekers. We take a simplistic but thorough approach to our selection process, which has led us to find the most talented tech professionals for our clients throughout the US.