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Call Center Representative

4 months ago

Latham, United States Sunmark Credit Union Full time
Job DescriptionJob Description

At Sunmark Credit Union, we strive to build brighter financial futures and brighter communities. With our "Good Vibes" culture, we build relationships with our members and look for solutions for all their financial needs. As a team member, you'll find satisfaction in your career by assisting with our members' finances, volunteering through our foundation team, and career growth opportunities.


Our Call Center, located at 1187 Troy Schenectady Road in Latham, NY is hiring


The starting pay for this position is $21-$23/hr based on experience. Business hours are Monday-Wednesday 8-5pm, Thursday & Friday 8-6pm, Saturday 9-1pm. Saturday’s will be on a rotating basis based on department needs.


As a Member Solution Specialist, you'll be responsible for providing service to members by relaying information through call center channels, responding with accurate information, researching, and solving members' questions, problems, and complaints, and cross-selling Credit Union services to qualified members. You'll also open, service, and close all types of personal and business accounts, ensuring accuracy.



Candidates should have a high school diploma or equivalent plus customer service experience with demonstrated sales ability. Strong computer proficiency and the ability to work in a fast-paced environment, along with effective and professional communication skills. Upon hire, staff will need to obtain NMLS certification.


Join the Sunmark Squad and make a big difference in our community


Sunmark Credit Union is an equal opportunity employer and considers all applicants for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.