Patient Care Coordinator

2 months ago

Phoenix, United States Arizona Gynecology Consultants Full time
Job DescriptionJob Description

RESPONSIBILITES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Manages patient flow in the office at check-in/check-out.

• Anticipates problems, critical issues and/or opportunities and acts accordingly.

• Process inbound (and outbound – less freq.) referrals and calls to schedule appointments for patients by phone or via the patient portal.

• Uses computerized system (Athena) to match physician/clinician availability with patient’s preferences in terms of time and date of appointment. Schedules with appropriate provider.

• Maintains scheduling system to ensure records are accurate and complete. Verifies that updates (e.g., cancellations or additions) are input into the mater schedule daily.

• Register and creates new Patients in the Athena system.

• Documents notes and requests from inbound or outbound calls with the patients.

• Verifies patient information: DOB, Insurance, address, phone number, care team members.

• Conduct outbound calls to patients that who have not called in to schedule their appointments.

• Process calls from the daily tickler reports.

• Process new referrals in Athena.

• Utilize Provider templates appropriately.

• Use customer service principles and techniques to interact with patients/teammates/providers calmly and pleasantly.

• Submit medical records request from providers.

• Possible opportunity to cross-trains with RC and Medical Records Tech for vacation coverage/call-outs.

• Works with efficiency and communicates with other PCCs, as appropriate.

• Audits clinic schedules to determine if appropriate referrals are uploaded in the appropriate place in the patient’s chart, proactive seek out patient financial resp., ensure authorizations are in place, as needed.

• Has a strong knowledge of which Insurance plans require a referral and shares with team.

• Works closely with Providers and Back Office staff to print reports/documents needed. • Collects from patients over phone, in-person, through portal.

• Manages the ambiance/environment in the waiting room – seeks out cleanliness opportunities, ensures music is on, completes opening/closing tasks.

• Faxing, as needed.

• Communicates with the team at all times, prevents bottle necks or long patient waits.

• Other tasks as they are assigned.

 

MINIMUM POSITION REQIREMENTS:

Education & experience: High school diploma or GED. Experience working in a medical practice is desired.

Special Skills/Equipment: Bilingual English/Spanish is a plus. Must provide proof of current driver’s license and auto insurance. Traveling may be required between clinics and admin offices.

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve and be self-motivated.

Company DescriptionAdvanced GYN specialty, MIGS, sexual health, women's healthCompany DescriptionAdvanced GYN specialty, MIGS, sexual health, women's health

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