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New Patient Care Coordinator
2 months ago
The primary purpose of the New Patient Care Coordinator position is to connect with new patients referred to the practice and schedule new patient visits.
- Answer and return all new patient incoming calls in a professional manner within the instructed timeframe.
- Receive incoming faxes from referring providers and connect with potential new patients within instructed timeframe.
- Appropriately manage multiple incoming calls and record communication in Excel.
- Enter all referral patients into Excel.
- Send medical records to providers for review and approval before scheduling, as instructed.
- Verify eligibility with patients’ insurance carriers.
- Schedule new patient exams, reschedule when needed.
- Work with Hospital Coordinator to schedule appointments following hospital discharge.
- Accurately create a patient chart in the Electronic Health Record with the patient's demographics.
- Collect patient’s insurance information and enter accurately into the Electronic Health Record.
- Send new patient welcome email and make reminder phone calls/e-mails/messages.
- Ensure intake forms are completed and submitted.
- Ensure medical records are filed in patient chart.
- Check voicemail messages from Front Desk during peak hours.
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Qualifications:
- High school diploma or GED certificate
- Prior administrative or customer service experience
- Strong communication skills, both written and verbal
- Attention to detail and problem-solving ability
- Previous experience with insurance verification and eligibility
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