New Patient Care Coordinator

2 months ago

Phoenix, United States Center for Pain and Supportive Care Full time
Job DescriptionJob Description

The primary purpose of the New Patient Care Coordinator position is to connect with new patients referred to the practice and schedule new patient visits.

  • Answer and return all new patient incoming calls in a professional manner within the instructed timeframe.
  • Receive incoming faxes from referring providers and connect with potential new patients within instructed timeframe.
  • Appropriately manage multiple incoming calls and record communication in Excel.
  • Enter all referral patients into Excel.
  • Send medical records to providers for review and approval before scheduling, as instructed.
  • Verify eligibility with patients’ insurance carriers.
  • Schedule new patient exams, reschedule when needed.
  • Work with Hospital Coordinator to schedule appointments following hospital discharge.
  • Accurately create a patient chart in the Electronic Health Record with the patient's demographics.
  • Collect patient’s insurance information and enter accurately into the Electronic Health Record.
  • Send new patient welcome email and make reminder phone calls/e-mails/messages.
  • Ensure intake forms are completed and submitted.
  • Ensure medical records are filed in patient chart.
  • Check voicemail messages from Front Desk during peak hours.
  • Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.

Qualifications:

  • High school diploma or GED certificate
  • Prior administrative or customer service experience
  • Strong communication skills, both written and verbal
  • Attention to detail and problem-solving ability
  • Previous experience with insurance verification and eligibility
Company DescriptionAt Center for Pain & Supportive Care (CPSC), our mission is to support patients on their pain journey by improving their quality of life and ensuring that no patient loses a day to pain. Our vision is to deliver world-class, holistic cancer and complex pain management to the greater Phoenix area. CPSC, founded by the late Dr. Lisa Stearns, is nationally recognized as a center for excellence in cancer and complex chronic pain management, clinical research and intrathecal drug delivery.Company DescriptionAt Center for Pain & Supportive Care (CPSC), our mission is to support patients on their pain journey by improving their quality of life and ensuring that no patient loses a day to pain. Our vision is to deliver world-class, holistic cancer and complex pain management to the greater Phoenix area. CPSC, founded by the late Dr. Lisa Stearns, is nationally recognized as a center for excellence in cancer and complex chronic pain management, clinical research and intrathecal drug delivery.

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