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Senior Technical Writer
3 months ago
Sr. Technical Writer
Washington, DC
Duties and Responsibilities
- Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports.
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
- Contribute to the organization's messaging strategy, crafting content guides for new products and features
- Understand new features, learn how they work, and document them in crisp, easy-to-follow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Performs other related duties as assigned.
- Must be detail oriented with strong analytical and problem-solving skills
Education:
- Bachelor's degree in Computer Science or related field
Qualifications:
- 5+ years of experience as a Technical Writer
- 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
- Excellent written communication and grammatical skills. Strong attention to detail is critical.
- Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
- 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
- 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
- Demonstrable experience in technical communication or instructional design
