Senior Technical Writer

4 days ago

Washington, Washington, D.C., United States New Light Technologies, Inc. Full time
Job Summary

New Light Technologies, Inc. is seeking a highly skilled Senior Technical Writer to create and maintain technical documentation for our products and services. The ideal candidate will be responsible for writing and editing technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages, and other program deliverables.

Key Responsibilities

  • Write and edit technical and end-user documents to ensure accuracy, clarity, and consistency.
  • Track the development and delivery of monthly, quarterly, and semiannual documents and reports.
  • Perform technical edits and support quality reviews.
  • Develop quality standards, graphics, format, and style for internal and external IT documents.
  • Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials, and other related content.
  • Contribute to the organization's messaging strategy, crafting content guides for new products and features.
  • Understand new features, learn how they work, and document them in crisp, easy-to-follow language.
  • Improve existing documentation based on customer feedback.
  • Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
  • Learn complex concepts and communicate information easily and clearly to internal employees and the end-user community.
  • Use visual models and tools to communicate workflows, communications, relations, and system operations.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience as a Technical Writer.
  • 5+ years of experience with documentation tools Microsoft Excel, Word, and PowerPoint.
  • Excellent written communication and grammatical skills. Strong attention to detail is critical.
  • Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
  • 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
  • Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures.
  • 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web.
  • Demonstrable experience in technical communication or instructional design.

Benefits

  • 401(k) matching.
  • Health insurance.
  • Paid time off.

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