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Personal Injury Intake Specialist

2 months ago

Houston, United States AK Law Firm Full time
Job DescriptionJob DescriptionAK Law Firm
Personal Injury Intake Specialist - Multiple Positions 

We are a personal injury law firm that has an exciting full-time employment opportunity for a Personal Injury Intake Specialist in our Houston office. The AK Law Firm is rapidly growing and has a need for three experienced Personal Injury Intake Specialist. 

Here at AK Law Firm, we are redefining the work environment culture of personal injury law firms. We value our clients as well as valuing and appreciating our employees. We offer great compensation, a rich benefit package (firm pays for 80%-100% of benefits) and a thriving work culture. We are raising the standard in all we do.

 MAJOR RESPONSIBILITIES:
  • Answer all new Potential New Clients incoming and outgoing calls in a timely manner as providing Excellent Client Services to all Potential Clients, this would be a priority to anything else that is being completed.
  • Establish a positive, trusting rapport with potential clients immediately over the phone.
  • Conduct a brief but thorough intake by using a ‘Scripted’ Intake Questionnaire to effectively determine liability, damages, and source of recovery.
  • Speak with confidence and sell the AK Law Firm as the best choice for the potential new client.
  • Immediately verify if the lead is a qualified lead and send the contract to the potential client to make sure the potential client signs our contract while on the phone.
  • Utilize Lead Docket (intake case management software) effectively and in compliance with the firm’s Standard Operating Procedures (SOPs)
  • Follow up calls to potential clients who have not signed a retainer at prescribed interval. per department protocols.
  • Achieve 90% success rate in signing new callers who we can and want to help (“Wanted” Leads).
  • Help create a positive team environment by communicating with each team member to ensure all potential new clients are given prompt attention.
  • Be able to refer to any cases that fall outside of our general practice area and follow-up to confirm referral is accepted.
  • Willingness to learn new procedures, new methods and to adapt to sudden changes in daily Intake operations.
  •  Ability to organize, prioritize and time-management of assigned tasks.
  • Able to have fun, energized, positive thinking and enthusiasm and ready to start a new career.
  • Customer Service or Call-Center Background
  • Management experience (desired but not required)
  • Bilingual is a MUST

REQUIREMENTS:
  • Bilingual (English/Spanish)
QUALIFICATIONS:
  • Face of the firm who drives to meet prospective clients to explain the process and explain our contract to them.
  • Sales and negotiations skills.
  • Excellent customer service skills.
  • A proficient background in legal intake is required.
BENEFTIS:
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

At the AK Law Firm, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

The AK Law Firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The AK Law Firm Equal Opportunity/Affirmative Action Employer is dedicated to a policy of compliance with all federal, state and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the American with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Equal Opportunity Statement
The AK Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

 

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