Personal Injury Intake Specialist
3 weeks ago
- Career Advancement Opportunities
- Paid Time Off
- Competitive Compensation
In this role, you will provide support to our attorneys and case managers and assist in all phases of the pre-litigation case management process. The ideal candidate is hardworking, has a strong customer service background (call-center experience is a plus), and is detail-oriented. This is a full-time, in-office position.
Responsibilities
- Field and route incoming calls from current and potential clients
- Conduct initial phone interviews to qualify clients
- Manage the client retention process under the guidance of a senior case manager
- Schedule virtual and in-office consultations
- Manage attorney calendars
- Other duties as assigned
- Bilingual English/ Spanish (verbal and written)
- 2 years minimum customer service experience
- Inbound call center experience is a plus
- Experience working in a sales environment preferred
- Strong verbal and written communication skills
- Highly organized with document management experience
- Comfortable with Microsoft Office and Outlook
- Ability to multitask and work well under pressure
- High school diploma or GED
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