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Personal Injury Intake Specialist

4 months ago

Houston, United States JACKSON & ASSOCIATES LAW OFFICES PL Full time
Job DescriptionJob DescriptionBenefits:
  • Health insurance
  • Paid time off
  • Parental leave

Benefits/Perks
  • Career Advancement Opportunities
  • Paid Time Off
  • Competitive Compensation
Job Summary
We are seeking a highly motivated Personal Injury Intake Specialist to join our growing team. We are committed to our clients and are looking for an individual who is energetic, passionate about their career, boasts strong task management and has a positive attitude. J. Jackson Law Offices, PLLC is dedicated to helping our clients and serving the community through advocacy and zealous representation. At its core, our firm values loyalty and boasts a family work environment.

In this role, you will provide support to our attorneys and case managers and assist in all phases of the pre-litigation case management process. The ideal candidate is hardworking, has a strong customer service background (call-center experience is a plus), and is detail-oriented. This is a full-time, in-office position.

Responsibilities
  • Field and route incoming calls from current and potential clients
  • Conduct initial phone interviews to qualify clients
  • Manage the client retention process under the guidance of a senior case manager
  • Schedule virtual and in-office consultations
  • Manage attorney calendars
  • Other duties as assigned
Qualifications
  • Bilingual English/ Spanish (verbal and written)
  • 2 years minimum customer service experience
  • Inbound call center experience is a plus
  • Experience working in a sales environment preferred
  • Strong verbal and written communication skills
  • Highly organized with document management experience
  • Comfortable with Microsoft Office and Outlook
  • Ability to multitask and work well under pressure
Education Requirements
  • High school diploma or GED