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Customer Service Representative

2 months ago

Tucson, Arizona, United States Casino Del Sol Resort Full time

Job Summary:

Casino Del Sol Resort is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional guest service, generating sales, and safeguarding the assets of the Gaming Enterprise Division.

Duties and Responsibilities:

  • Welcomes and greets all guests, ensuring they receive outstanding service by maintaining a professional level of communication and demonstrating solid product knowledge at all times.
  • Interacts with guests, assists in locating merchandise, gives product presentations, and convinces them to make purchases.
  • Informs supervisor of special guest requests.
  • Processes credit card and cash transactions and bags merchandise, ensuring accuracy of sales data and cash handling, including balancing of assigned bank.
  • Redeems scripts, vouchers, coupons, and receipts for products.
  • Processes mail orders and sells gift certificates.
  • Produces end-of-shift reports.
  • Exhibits results-oriented behavior by resolving problems and anticipating needs.
  • Addresses issues in a pleasant and professional manner and keeps the supervisor informed; refers situations that are difficult to resolve to a supervisor.
  • Passes all retail sales goals successfully.
  • Maintains the proper display of goods on the floor and checks the merchandise to ensure it complies with quality standards.
  • Assists in floor moves, merchandising, display maintenance, and housekeeping.
  • Assists in processing and replenishing merchandise as well as monitoring floor stock.
  • Assists in completing price changes within the retail outlets.
  • Participates in year-end inventory and cycle counts.
  • Maintains an awareness of all promotions and advertisements.
  • Notifies supervisor if equipment is broken and needs repair or replacement.
  • Follows established safety and security policies and procedures, including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
  • Maintains cleanliness of store areas throughout the shift, practicing clean-as-you-go procedures.
  • Displays a diplomatic, polished, and professional demeanor in the workplace.
  • Ensures uniform and personal appearance is clean and professional.
  • Fosters a team environment by working collaboratively with co-workers.
  • Displays initiative and ability to work with a minimum amount of supervision.
  • Participates in professional development activities, such as sales trainings.
  • Maintains an awareness of current trends in the retail industry, with a focus on product development.
  • Acts as a resource for Gaming Enterprise Division policies, programs, services, and activities.
  • Attends departmental and Gaming Enterprise Division meetings as required.
  • Maintains confidentiality of proprietary information and protects Gaming Enterprise Division assets.
  • Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

  • Knowledge of service industry standards for full-service and upscale luxury hotels.
  • Knowledge of merchandising and suggestive selling.
  • Knowledge of departmental and Gaming Enterprise Division policies, standards, and procedures, as well as applicable laws and regulations.
  • Organizational and time management skills.
  • Good communication skills.
  • Skill in working courteously with guests, as well as developing and maintaining good working relationships.
  • Ability to communicate and follow directions effectively.
  • Ability to meet assigned goals.
  • Ability to perform mathematical computations pertaining to the position, including the ability to accurately handle and count money, as well as make change.
  • Ability to operate all equipment needed for the position, including standard office equipment, such as a multi-line telephone and computer.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read and write legibly.
  • Ability to maintain confidentiality.
  • Ability to maintain the physical stamina required, including an ability to stand for long periods.
  • Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
  • Ability to stand, stoop, bend, kneel, and crouch, and reach objects above shoulder height.
  • Ability to work in a smoking environment.

Minimum Qualifications:

  • Proficiency with cash registers, calculators, currency transactions, and point-of-sale systems.
  • Ability to maintain the physical stamina required, including an ability to stand for long periods.
  • Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
  • Demonstrated track-record of providing excellent guest service.
  • Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
  • Must be able to work in a smoking environment.
  • Must have employment eligibility in the United States.
  • Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

  • Six (6) months of money-handling experience in a guest-service position.
  • Proficiency with cash registers, calculators, currency transactions, and point-of-sale systems.
  • High school or General Equivalency Diploma.
  • Bilingual (English/Spanish).