Bilingual (Spanish) Customer Service Representative

2 weeks ago

Harrisburg, United States 1 Alpha Consulting LLC Full time $30,000 - $35,000
Job DescriptionJob Description

JOB SUMMARY

Bilingual (Spanish) - The Client Service Representative works from home and is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

Assist the Call Center Supervisors and QA/Training Department.

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
  • Follow standard operating procedures to ensure consistency and accuracy.
  • Address customers' inquiries and resolve problems to ensure that appropriate changes are made.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Communicate with the supervisor regarding any potential needs or concerns.
  • Assist the Call Center Supervisors and QA/Training Department on an as-needed basis.
  • Perform data entry accurately.
  • Perform other duties as assigned by management.

Must have high-speed internet access of 35 MB or greater. Laptop and other technological needs will be provided by the company.

After successfully completing a probationary period of 180 days, we have an excellent benefits package, full insurance, and benefits on the first of the month following the end of the probation period.

Due to the nature of the work and our contract with our client, all selected individuals must undergo the following:

  • Background checks shall include a social security number verification, criminal history search and MedScan.
  • The criminal search covers all cities/counties the candidate resided in over the past 7 years (based on given addresses and those developed from social security number verification), with such information limited to period of shorter duration where required by applicable state law. Where applicable, this shall include a CORI search. Searches include the National Criminal Records File, which cross reference the sexual offender registry, along with county and federal criminal records.
  • MedScan database search verifies that the individual is not on an excluded parties list, as maintained by the HHS/OIG and GSA.

SKILLS AND EXPERIENCE

· Call Center and/or Customer Service Experience

· Computer experience working with multiple screens and apps

· Data Entry

· Clear verbal communication and phone skills

· Ability to learn and comprehend new information

EDUCATION LEVEL

High school graduate or equivalency certificate (GED)

WORK SHIFT

Day

JOB TYPE

Full-Time

HOURS PER WEEK

40.00

Company Description1 Alpha Consulting LLC is a 100% Veteran-Owned Project Management, Project Resource, and Project Staffing organization based in Pennsylvania. Alpha Consulting leadership has 30+ years of collective experience in the Information Technology industry specializing in project management, project office setup, staff augmentation, contract recruiting, and administrative services. Our team has successfully provided services to dozens of Federal, State, and Commercial clients throughout North America.

1 Alpha Consulting LLC is certified as a Small Veteran Owned Business by the Federal Veterans Administration Agency, Pennsylvania DGS, and Maryland.

1 Alpha Consulting is currently supporting several government projects in the states of Pennsylvania and Maryland.

Program Management, Project Management, Project Coordinators, Subject Matter Experts, Developers, Cloud Resources, Engineers, Warehousing, System Administrators, Business Analysts, Technical Resources, Administrative Support Trainers, Project Offices, and Project Resources.Company Description1 Alpha Consulting LLC is a 100% Veteran-Owned Project Management, Project Resource, and Project Staffing organization based in Pennsylvania. Alpha Consulting leadership has 30+ years of collective experience in the Information Technology industry specializing in project management, project office setup, staff augmentation, contract recruiting, and administrative services. Our team has successfully provided services to dozens of Federal, State, and Commercial clients throughout North America. \r
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1 Alpha Consulting LLC is certified as a Small Veteran Owned Business by the Federal Veterans Administration Agency, Pennsylvania DGS, and Maryland. \r
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1 Alpha Consulting is currently supporting several government projects in the states of Pennsylvania and Maryland. \r
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Program Management, Project Management, Project Coordinators, Subject Matter Experts, Developers, Cloud Resources, Engineers, Warehousing, System Administrators, Business Analysts, Technical Resources, Administrative Support Trainers, Project Offices, and Project Resources.

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