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Full -Time Customer Service Representative

5 months ago

Harrisburg, United States Allstate Insurance Agency - Tonia Anderson Full time
Job DescriptionJob DescriptionWork Benefits may include:
  • Comprehensive on-the-job training
  • Competitive Wage
  • Parental Leave
  • Paid Sick days
  • Vacation & Holidays Paid Time
  • Additional bonus promotions offered
  • Continuous learning and development courses, available through Allstate University
  • Positive work environment
  • Advancement opportunities

ROLE DESCRIPTION:
Come join us We value teamwork, work-balance, we have fun and enjoy food As an Insurance Customer Service Rep, you will be the main link between our customers and agency sales staff. You will get to build relationships with our customers and provide outstanding customer support, while assisting the existing team. Your attention to detail, experience in customer support, and desire to help grow the agency make you an ideal fit.

We welcome customer-focused and empathetic team member and anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Responds to customer inquiries regarding coverages, billing, claims, or products by helping processes change to existing accounts and policies.
  • Schedules appointments with existing or prospective customers for agency employees
QUALIFICATIONS:
  • Demonstrated customer service experience.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Experienced with PC software applications (Microsoft Office Suites, Intern
  • et Explorer)
  • Bilingual Spanish a plus.