Field Support Engineer

4 weeks ago

Fort Worth, United States McLane Intelligent Solutions Full time
Job DescriptionJob Description

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment.

Why do you want to join us?

  • Benefits - We have awesome health insurance and a great PTO policy.
  • Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders.
  • Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development.
  • Values – Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy.

What this job does:

  • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • Develop and maintain program support artifacts throughout the lifecycle of the initiative.
  • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Promote and encourage a “one team” attitude at all levels internally and externally.
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Prepare, Schedule, Coordinate and complete assigned projects

Requirements

  • Driven individual who loves technology
  • Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
  • Experience with Active Directory
  • Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS
  • Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls
  • Excellent time management skills.
  • Ability to problem-solve.
  • Excellent verbal and written communication Skills
  • Work on issues escalated in a timely manner
  • Minimum 3-year hands on experience in a technical role or related working technical experience
  • Minimum 3-year hands on experience with software and hardware troubleshooting ex: desktops, laptops, servers, email technologies, firewalls, switches, wireless, mobile devices.

Qualifications

  • High school diploma or GED certificate; an associate or bachelor’s degree in IT, computer science, or a related field is preferred
  • Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred.
  • English fluency required.
  • Excellent oral, written, and interpersonal communication skills.
  • Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients.
  • Efficient research, organizational and time management skills.
  • Ability to prioritize tasks
  • Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
  • Detail-oriented; productive without compromising quality.
  • High Energy Level and sense of humor essential.
  • Experience with MAC iOS a plus

Benefits

  • Paid Vacation
  • Amazing Health, Dental, Vision, and prescription insurance
  • Short-term and long-term disability benefits
  • 401K
  • Flexible Spending Accounts
  • Company provided Life Insurance

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