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Field Support Specialist

2 months ago

Fort Worth, Texas, United States McLane Intelligent Solutions Full time
Job Overview

At McLane Intelligent Solutions, we are seeking a skilled Field Support Specialist to join our team. This role is ideal for a technology enthusiast who is passionate about delivering exceptional service to our valued clients.

Key Responsibilities:

  • Troubleshoot and resolve technical issues for clients on-site, ensuring minimal disruption to their operations.
  • Assist clients with installations and configurations of IT equipment, providing expert guidance and support.
  • Respond to service requests in a timely manner, leveraging strong communication skills to resolve issues efficiently.
  • Provide training and support to staff on software and hardware usage, promoting knowledge sharing and best practices.
  • Maintain accurate documentation of service requests and resolutions, ensuring seamless knowledge transfer.
  • Collaborate with the technical support team to escalate complex issues, driving resolution and continuous improvement.
  • Develop and maintain strong relationships with clients to understand their technology needs, fostering trust and loyalty.
  • Stay up-to-date with industry trends and advancements in technology, applying this knowledge to drive innovation and excellence.

Requirements:

  • Strong troubleshooting skills, with a focus on delivering exceptional customer service.
  • Experience with Microsoft Products, including Windows Desktop, Server, and Microsoft 365.
  • Familiarity with Active Directory and network configuration, ensuring seamless integration.
  • Experience with virtualization platforms such as VMware or Hyper-V, driving efficiency and scalability.
  • Understanding of network devices, including routers, switches, and firewalls, ensuring robust security.
  • Minimum of 2-3 years of experience in a technical support or engineering role, with a proven track record of success.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and knowledge sharing.
  • Strong organizational skills and attention to detail, with a focus on delivering high-quality results.
  • Certifications such as CompTIA A+, Network+, or equivalent are highly desirable.

Preferred Qualifications:

  • Associate or bachelor's degree in Computer Science or a related field, with a strong foundation in technology and innovation.
  • Experience with MAC iOS is a plus, with the ability to adapt to diverse technical environments.

Benefits:

  • Competitive base salary, with opportunities for growth and advancement.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities, driving continuous learning and improvement.
  • Fast-paced and collaborative work environment, with a focus on innovation and excellence.