Returns Operations Analyst
4 weeks ago
Ideal Background:
- Strong/confident ability to speak to data in Excel
- Good grasp of project management
- Work on returns, validate documents, payments, etc.
- Someone who is not afraid of numbers and can speak to them
- SAP experience is a plus
Duties:
- Strictly complying with contract terms and SOX controls to manage day-to-day activities of the company’s Trade organization within Managed Markets Strategy & Operations (MSO) department
- Evaluating daily orders received from direct customers against inventory data feeds to ensure contractually defined inventory limits are not exceeded.
- Monitoring internal metric reports to identify when direct customers are running low on inventory and proactively reaching out to buyers to understand their stocking plans.
- Engaging with indirect customers, in cooperation with the sales team, to understand stocking issues in the field and communicate them appropriately to buyers and account management
- Reviewing direct and indirect customer returns, leveraging reports and resources to apply the appropriate credit values according to company’s return policies.
- Collaborating with 3rd party logistics service providers and data warehouse vendors
- Cross-functionally supporting internal colleagues (e.g., Supply Chain, Legal, Finance, Quality, IT, Audits, etc.)
- Following company’s policies to maintain and improve the company’s level of customer service to direct and indirect customers.
- Serving as a resource to colleagues within the Trade organization (Operations, Strategy, Contracting, and Relations) to support contracting strategy, analytics, and recommendations
- Performing ad-hoc reporting, analytics, and documentation requests according to business need
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering or related fields
- 3+ years of pharmaceutical or biotech industry preferred, but not required
- Proficiency in MS Office applications (Advanced in Excel) is required
- Working knowledge of contracts and regulations, advisories, methodologies, and standard operating procedures is preferred
- Industry knowledge of pharmaceutical business standards and regulations is preferred
- Working knowledge of ERP systems (Oracle/SAP), Business Intelligence (OBIEE), Trade data platforms (Integrichain or Valuecentric), EDI data sets (852/867), and visualization tools (Tableau) is preferred.
Pay Rate: $35 - $38/Hour
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
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