Operations Administrator
3 weeks ago
Key Responsibilities:
- Operations Management:
- Develop, implement, and monitor operational policies, procedures, and workflows to ensure efficient and effective processes.
- Coordinate and supervise daily operational activities to meet established performance targets.
- Team Leadership and Development:
- Manage and lead a team of operational staff, providing guidance, support, and training as needed.
- Foster a positive and collaborative work environment, encouraging teamwork and individual growth.
- Quality Control and Compliance:
- Ensure compliance with company policies, industry regulations, and legal requirements.
- Investigate and resolve operational issues to enhance client satisfaction.
- Collections Management
- Oversee and manage collections processes, ensuring timely and efficient recovery of outstanding debts or payments.
- Monitor accounts receivables and work with the finance team to resolve payment issues and delinquencies.
- Implement strategies to reduce the overall delinquency rate and improve the collections process.
- Analyze collection data to identify trends, patterns, and areas for improvement, and develop action plans accordingly.
- Liaise with legal teams when necessary, to handle collection-related legal matters.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management or a related leadership role.
- Strong analytical skills and the ability to use data to make informed decisions.
- Excellent communication and interpersonal skills to effectively interact with teams, stakeholders, and clients.
- Knowledge of industry regulations
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