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Customer Service Specialist

4 months ago

Nashville, United States Moxie Pest Control Full time
Job DescriptionJob Description

Moxie Pest Control is BOOMING in Nashville, and we are very excited to be looking for several additional, phenomenal office members to join our growing team.

  • Multiple full-time Office Expert positions are available

  • Shifts available Monday-Saturday

  • 40 hours a week guaranteed (for full-time)

  • Health, Vision, and Dental benefits after 90 days (for full-time)

We have an amazing group of kind, hard-working people here in the office, and we are thrilled to add more people to our group. We work together to provide fanatical customer service for our customers and they love Moxie Pest Control

Our office has a very upbeat, fun environment. We have frequent office games with great prizes (gift cards, movie tickets, catered lunches). Each quarter we gather for a company-wide celebration (Games, food, and more). The happier our customers are, the more fun we have

As an office care expert, you are empowered to make decisions that directly affect your career as well as our company's success. In your first few months, you will learn how to effectively and efficiently help all types of customers, mainly through phone calls, while also learning about our different departments to see where you will be a great fit.

Responsibilities

We are looking to immediately fill customer service positions. This position includes speaking with customers over the phone. Specific duties/roles may include:

  • Answering inbound customer service calls for existing customers

  • Responding to emails and text messages for existing customers

  • Verifying and confirming new customer information

  • Completing outbound calls in regards to billing, scheduling, and quality assurance follow up

  • Scheduling appointments/inspections for new or existing customers

  • Completing administrative tasks (data entry, auditing, etc.)

  • Closing inside sale leads

  • Upholding account retention

  • A million other possibilities

This position has the opportunity for advancement. If you are hardworking, positive, and detail-oriented you WILL be rewarded. We love to promote from within.

About Moxie Pest Control

We improve the quality of life for our customers, team, and community. With a central focus on service, expertise, and building life-long connections with our customers, Moxie’s #1 goal is making our customers feel at home in their homes again by reaching its #2 goal of delivering the most valuable pest control services available.

We utilize our core values to drive our decision-making every day. We aim to Do the Right Thing, Be the Solution, Be Nice and Keep Improving.

As a member of the Moxie team, you will be provided with constant support from fellow team members. We know every role plays a vital part in helping reach company goals. We believe in striving to do the right thing because we genuinely care about our customers, the work we do, and our personal and professional character.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • Health, Vision and Dental insurance

  • 401k with matching

  • Employee discounts

  • Paid time off

  • Holiday Pay

  • Paid training

  • Parental leave

Schedule:

  • 8-hour shift

  • Day shift

  • Monday to Friday

  • Tuesday to Saturday

  • No nights

  • Weekend availability

Supplemental Pay:

  • Bonus pay

  • Commission pay

COVID-19 considerations:

The office is cleaned and sanitized regularly. We encourage personal protective equipment and will provide equipment to those that need it.

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location