Collections Specialist Experience Heavy Phones

2 weeks ago

Newark, United States Direct Waste Services Full time
Job DescriptionJob Description

JOB TITLE: AR Collections Representative

EMPLOYER: Direct Waste Services

 

 

SUMMARY: Manages collection activities and all levels of delinquency. Supports all aspects of collections on all accounts

 

DUTIES AND RESPONSIBILITIES:

· Negotiates payment of all past due accounts that are over 30 days delinquent by direct telephone calls.

· Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.

· Updates customer account information.

· Logs phone call details, including conversation notes and dollars collected, in collection log.

· Processes credit card payments and updating credit card information.

· Provide sales team and collectors with statements for hand pick up of delinquent invoices.

· Answering collection related emails.

  • Performs other related duties as assigned by management.

 

QUALIFICATIONS:

· HS Diploma or equivalent, one to two years related experience, or equivalent combination of education and experience.

· Proficient in Microsoft Office

· Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

· Commitment to excellence and high standards.

· Excellent written and verbal communication skills.

· Ability to prepare reports and business correspondence.

· Ability to understand and follow written and verbal instructions

· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

· Acute attention to detail

· Ability to work independently and as a member of various teams and committees.

· Ability to perform diversified clerical functions and basic accounting procedures.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Bilingual skills a plus.

· Excellent customer service skills

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

 

 

COMPETENCIES:

· Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Company DescriptionDirect Waste Services, Inc. is one of NJ's fastest growing solid waste collection and recycling firms. Founded in 1965 and still family owned, we understand the need to build upon our established group of dedicated employees with various skill sets to help continue our plans for growth. Our employees must have a high level of respect for their colleagues and strong commitment to customer service and operational excellence.
Our goal is to become a leading provider of responsible and innovative waste and recycling services throughout NJ while providing our employees with opportunities for personal and career growth. We firmly believe this can be accomplished while maintaining a "family like" environment, capable of providing our customer with the highest levels of customer service.
Located in Newark, NJ we are accessible from most parts of northern and central NJ.Company DescriptionDirect Waste Services, Inc. is one of NJ's fastest growing solid waste collection and recycling firms. Founded in 1965 and still family owned, we understand the need to build upon our established group of dedicated employees with various skill sets to help continue our plans for growth. Our employees must have a high level of respect for their colleagues and strong commitment to customer service and operational excellence. \r
Our goal is to become a leading provider of responsible and innovative waste and recycling services throughout NJ while providing our employees with opportunities for personal and career growth. We firmly believe this can be accomplished while maintaining a "family like" environment, capable of providing our customer with the highest levels of customer service. \r
Located in Newark, NJ we are accessible from most parts of northern and central NJ.

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